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Job Description

Insight Global is seeking a Senior Installation Technician to support a large commercial client out of San Jose.

Responsibilities:

Analyze system performance and recommend improvements

Provide support to the system administration team

Provide urgent on-call support on a rotating basis

Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

Communicate with customers, manufacturers, vendors and system administrators

Train system users and other system support personnel

Installs and maintains field devices, terminates and tests system components, and troubleshoots copper and fiber optic issues. · Leads commissioning efforts, tracks commissioning activities, and assists in representing M.C. Dean in meetings with owners and design teams.

Analyze and modify preventive maintenance checklists for system changes

Troubleshoot system performance issues and implement corrective actions

Organize and prepare detailed documentation of system performance, including service request records and analysis

Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

Provide on site system support post deployment

Read and interpret engineering drawings

Understand SOP and SOW documentation

Ensure test lab equipment is maintained

Interface with engineering team to ensure design efficiency

Interface with internal and external customers

Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

Read blue prints, schematics and statements of work (SOW).

Coordinate with field personnel and/or engineering team to discuss any potential installation issues

Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 5+ year of Physical Security Installation work

- Programming and Installation of head end equipment for Access Control, Intrusion Detection and CCTV systems.

- Troubleshooting and isolating both systems and/or hardware at both a local and global level.

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