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Job Description

Insight Global is hiring for *multiple locations across Stuttgart & Ramstein, Germany, Molesworth, UK, Yokosuka, Japan, Juneau Alaska, Honolulu Hawaii, Colorado Springs, CO, Vandenburg & San Francisco, CA, Miami & Ft Walton, FL, Ft Bragg, NC, and Washington DC. We are seeking talented military operations and intelligence professionals experienced in the Palantir platform to join our team.

These positions will require you to sit onsite in San Francisco, CA, Miami, FL, or Juneau, AK (multiple openings). As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting the client's implementation teams to support and strengthen the unique partnerships with the user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. Lastly, you will help facilitate collaboration across a global enterprise while ensuring the customers' continued success. These are customer facing roles that require strong communication and attention to detail.

Core Responsibilities

Set up and maintain Palantir systems on-site

Test, troubleshoot, and fix system issues.

Train users on how to operate and maintain both hardware and software.

Quickly respond to and resolve technical problems.

Log all activities, issues, and fixes.

Support system upgrades and changes.

Work closely with military teams and other users to ensure smooth adoption.

Share feedback to improve the system based on real-world use.

Pay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Active Secret Clearance or higher

- 3+ years of related experience in a role within military service or law enforcement agency (preferably DHS (CBP, ICE, HSI, TSA, DHS I&A, or Coast Guard)

- Proficiency with at least one Palantir Product to include Gotham, Gaia, Foundry or Maven (MSS). *Requirements vary by location/program

- Strong technical knowledge in computer systems, networks, and software applications.

- Experience with system testing, troubleshooting, and repairs to ensure optimal performance and functionality.

- Ability to travel and work on-site, and travel as needed. *Travel CONUS/OCONUS requirements vary by location/program. - Experience supporting Intelligence and Analysis within border security, narcotics, counterterrorism, Maritime Law enforcement, and immigration is preferred.

- Prior experience training users is strongly preferred

- Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.