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Job Description

A Large research university is seeking a Systems Support IT Analyst to join their team. You will be responsible for providing endpoint support to faculty and staff by utilizing software, A/V, troubleshooting, and hardware resolution skills. Your responsibilities will also include connection setup and troubleshooting for multiple different operating systems (i.e., Windows, Mac, and Mobile), as well as email support (i.e., Outlook, Gmail). You will also assist with basic A/V technician support for various teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Core Skills:

• Flexible schedule for nights/weekends/potential overtime

• Cross-platform technical troubleshooting

• Active Directory, SCCM, JAMF experience

• Event/conference support: A/V setup, mic/speaker/camera placement, video conferencing

• Remote support tools proficiency

• Mass computer deployment in enterprise environments

• Dell and Apple hardware expertise

• Inventory management systems

• Network file shares and printer support

• Hardware/software issue resolution

• Problem source identification and solution methods

Technical Knowledge:

• Network print server configuration and troubleshooting

• Outlook client configuration in Exchange environment

• Network troubleshooting

• PC image deployment and testing

• VPN secure connection setup

• Server-client model in enterprise environments

Additional Skills:

• Basic project management (task organization, prioritization)

• KB article creation, policy and standards writing

• Presenting in groups and staff training

Ability to explain technical concepts to technical/non-technical users