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Job Description

Insight Global is seeking a Tier 3 level Systems Administrator to support one of our State clients in the Richmond, VA area. It requires a seasoned professional with a strong technical background. The ideal candidate will be comfortable working in a fast-paced, collaborative environment supporting a diverse portfolio of in-store technologies, integrated platforms, and retail systems.

As a System Administrator, you will be responsible for maintaining the health, stability, and performance of the Retail environment. You’ll play a key role in implementing system upgrades, managing hardware and software configurations, supporting integrations with third-party tools, and troubleshooting complex issues affecting store operations.

Your work will involve direct collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors. Assignments may include supporting the rollout of new POS features, system enhancements, deployment of new store technologies, and providing hands-on support for break/fix scenarios. Timely incident resolution and root cause analysis will be a critical part of your responsibilities. The target pay rate for this position is between $45-50/hour and is based on years of experience.

Systems Administration, Monitoring, and Maintenance – 50%

Responsible for daily checks of supported systems and software, ensuring the systems are getting backed up properly, applying operating system updates, and configuration changes.

Responsible for installing and configuring new hardware and software on supported systems.

Responsible for documenting the configuration of supported systems.

Responsible for the security and compliance of supported systems.

Responsible for adding/deleting/creating/modifying user account information, resetting passwords, etc. on supported systems.

Answers technical queries about and troubleshoots any reported problems with supported systems.

Utilize PowerShell scripting to automate administrative tasks, streamline system configurations, and improve operational efficiency across Windows-based environments.

Retail Operations Support – 20%

Interface directly with users to resolve communications issues with Registers, Licensee Workstations, and Servers.

Utilize administrative tools to help assist users with software issues.

Implement security procedures and tools to ensure rigorous security measures are in place.

Interface indirectly with third-party vendors to replace failed hardware after thorough troubleshooting.

Ensure that Client Services processes and procedures are followed, and resolutions are thoroughly documented.

Perform follow-up calls and/or email to clients to ensure excellent customer service.

Configure the operating system settings and POS software settings for the registers, licensee workstations, and servers in the retail environment.

Application Support – 30%

Responsible for the configuration, administration and support of the software that runs the retail environment (GKOmniPOS).

Responsible for configuration, administration, and support of the retail environment wireless infrastructure.

Responsible for the configuration, administration and support of the retail infrastructure Active Directory Domain and Certificate Services (Windows Server 2019).

Ability to work with vendors in the event of new application builds being available.

Identify potential risk within the current environment and work with vendors and other lines of business to remediate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of experience as a Systems Admin

Strong PowerShell scripting experience

Exposure to Microsoft Endpoint Configuration Manager (MECM)

Windows 10/11 servers

Active Directory experience Previous State experience

Networking experience/background (switches and modems)

POS/GKOmniPOS experience

SaaS experience