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Support Engineer 2 - ITS036

Job Details

Job Location

Corporate Office (Main Office) - Lake Success, NY

Education Level

2 Year Degree

Salary Range

$85000.00 - $90000.00 Salary/year

Job Description

About WellLife Network:WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary:

+ Amicable personality with focus on positive personnel interactions and customer service satisfaction

+ Experience with, and strong understanding of, Windows 11 and desktop hardware including VoIP phones, printers, and accessories i.e., docking stations, monitors, cameras etc. as well as multiple software applications

+ Understanding of cellphone operations and cellular plan issuance

+ Proficient in the installation, configuration, and deployment of all desktop hardware

+ Familiarity with Intune or other Mobile Device Management (MDM) platforms

+ Ability to learn and apply various technology support and implementation methodologies

+ Fundamental understanding of networking, including VPN, Wi-Fi, PC imaging, and cabling infrastructure including Layer 2/3 routers/switches

+ Experience in the configuration and installation of network hardware devices

+ Possess knowledge of Cybersecurity principles, protocols, and managed rulesets

+ Competent in the oversight and review of Security Event and Incident Management (SIEM) logs and interfacing with a 24/7 Security Operations Center (SOC) Crowdstrike centric preferred

+ Capable of vehicular transport and physical deployment of multiple sizes and types of computer hardware up to 50lbs

+ Owner of personal transportation and willingness to travel over 40 miles per day

+ Capable of following and executing detailed instructions regarding technology and its deployment

+ Attention to detail as it applies to inventory management and record keeping

+ Experience in incident and service request tools i.e., Service Desk ticketing applications

+ Reliable in terms of following a time sensitive schedule and meeting imposed deadlines

Qualifications

+ Dependable transportation

+ Ability to transport and carry computer hardware to remote sites

+ Strong self-supervision and time management skills

Benefits and Perks:At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!