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All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full-time

**Shift** : Days

**Location:** 3100 East Fletcher Avenue Tampa, Florida 33613

**The community you'll be caring for:** AdventHealth West Division

AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, womens services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year.

AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research caring for Tampa Bays hearts for over 35 years.

The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more contributing valuable knowledge that leads to tomorrows cures for conditions such as heart failure, cancer and other diseases.

The role you'll contribute:

The Executive Director of Performance Development and Consumer Experience Strategy will lead the integration of matrixed functions to drive cultural transformation, operational performance outcomes, and preeminent patient and consumer focused care. The Performance Development function includes all aspects of performance management including leadership onboarding education as well as continuing education to support performance excellence. The Performance Development function also includes oversight of performance management systems, processes, and associated performance tools and cultural engagement strategies. The Consumer function includes Consumer Strategy/Initiatives, Consumer Operations (including AdventHealth Medical Group-South Contact Centers), and the Experience of care delivered by team members and physicians/providers. The Executive Director of Performance Development and Consumer Experience Strategy will support the aforementioned functions across Central Florida Division South AdventHealth Medical Group and Ambulatory Services (Sports Medicine & Rehab, Outpatient Lab, Outpatient Imaging, Outpatient Pharmacy, and Health Parks in Central Florida Division-South). He/she will lead initiatives which transform the voice of the consumer into strategies that are developed, educated, deployed, and measured at the operational level to drive a preeminent experience of care. The Executive Director will build systems to assess leader and team member knowledge, skills, and abilities to determine appropriate continuous performance education and process/strategy interventions. The Executive Director will collaborate with matrixed departments including, but not limited to, Central Florida Division South AdventHealth Medical Group and Ambulatory Executive and Operational Leadership and Governance Structures, Primary Care Division, Clinical, System and Division Consumer Experience, People Systems, Leadership & Talent Development, Physician Leadership, Physician Enterprise, Communications, AdventHealth Informatics (AIT), Process Improvement, and Acute Care Hospitals. The Executive Director will lead a team of subject matter experts in Performance Development and Consumer Experience Strategy, including the Director of Consumer Initiatives, who will serve as partners to key stakeholders in championing service, process, and performance improvement through education, innovation, collaboration and change management. This position actively participates in exceptional internal and external customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Responsible for developing and managing the assigned departmental budget. Oversees overall staffing for assigned area. Ensures staffing is effective and efficient and promotes core values. Assures that staff is representative of the population diversity through oversight of recruitment, selection, and retention of personnel. Ensures that staff are actively engaged in decisions within their scope of practice.

The value you'll bring to the team:

Supervises and develops a matrixed team of professionals in performance development and consumer experience, advising senior leadership on talent strategy and operational readiness.

Other duties as assigned

Leads the development and execution of performance development strategies, including leadership onboarding, team member education, and engagement programs that align with organizational goal.

Oversees consumer experience strategy, translating feedback and data into initiatives that improve service delivery, drive cultural change, and enhance reputation.

Collaborates with executive leadership and cross-functional teams to support strategic goals through education, performance systems, and operational performance metrics.

Provides direction for service excellence training and continuing education programs to build team member capability and elevate the consumer and team member experience.

Qualifications

The expertise and experiences you'll need to succeed** **:

Master's Required

10 Work Experience Required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Human Resources

**Organization:** AdventHealth Tampa

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25036923

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.