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Congenital Heart Center (CHC) Clinical Outreach Specialist

Job Summary

This position is part of the C.S. Mott Children's Hospital and Michigan Congenital Heart Center's (MCHC) outreach efforts and strategic growth initiatives supporting the Health System's strategic plan. The Clinical Outreach Specialist (COS) will serve as a personal conduit for external physician offices and group practices to address issues and/or provide information on congenital heart defects, pediatric heart disease, and other new programs to enhance the referral process and direct care to the appropriate clinical setting.

Responsible for ongoing assessment, planning, development, implementation, and evaluation of education for health care professionals, patients/families, and the broad health community concerning the care of congenital and pediatric heart patients and/or tertiary pediatric patients in the region. The COS, working with the MCHC Co-Directors, MCHC administrative leadership, and key representatives from Mott Hospital leadership, would also serve as the staff support/advance team to ensure productive communication and streamlined provider referral processes. The role will educate, triage patient and referring physician inquiries, identify care alternatives, recommend and facilitate appropriate referrals, and identify and communicate ongoing service issues for MCHC.

In addition, this position will market MCHC services by interacting with established physician offices and developing new referring physician prospects. Additional duties will include patient record maintenance, outcomes maintenance and reporting, and service tracking and recovery, as necessary. The position completes various analyses, compares and evaluates clinical courses of action, and is delegated as an authority to make independent recommendations on matters of clinical significance, within the scope of their responsibilities and role within the MCHC team.

This role will work closely with the Cardiac Home Advanced Monitoring Program and Psychosocial Support (CHAMPPS) team within the MCHC. This program offers specialized support for pediatric patients at higher risk for complications before and after heart surgeries through care at home, home monitoring, and family support.

This role will administratively report to the MCHC Administrator, with dotted line reporting to CHAMPPS leadership and the MCHC Outreach Director. In addition, this role will have a working relationship with the MCHC Co-Directors, the Executive Director of C.S. Mott Children's Hospital, the Clinical Department Administrators (CDA) for Pediatrics and Cardiac Surgery, nursing leadership, physician liaisons, and other clinical departments as appropriate.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

Essential Functions:

+ Develops, implements, and evaluates options for educational and informational outreach communication and consultative services for health care professionals in the region. Provides education to referring physicians, ancillary providers, and hospitals on the latest technological advances in congenital heart procedures and cutting-edge innovations in clinical care and technology.

+ Develops and nurtures relationships with referring pediatric cardiologists, pediatricians, neonatologists, adult cardiologists, and obstetricians to increase referrals to MCHC. Communicates and builds relationships with various outside hospital administrators and staff as needed to improve care and collaboration. Conducts regular visits/encounters to assess the needs of regional health professionals, institutions, and related staff while promoting services at the MCHC.

+ Participates in developing, implementing, and evaluating relevant outreach educational programs/conferences and Continuing Education Units (CEU) and Continuing Medical Education (CME) credits for these programs.

+ Represents MCHC with professional organizations involved in congenital and pediatric cardiac care at professional conferences and community events.

+ Maintains records of state, regional, and national contacts.

+ Assists in developing and promoting service delivery models for identified public health needs.

+ Works with U-M teams and the Michigan Department of Health and Human Services for newborn Critical CHD screening efforts.

+ Improves awareness about and access to on-site and outreach clinics.

+ Provides real-time service recovery to referring physicians, patients, and families.

+ Provides education and information to the community related to Michigan Medicine, including Mott and MCHC. Collaborates with advocacy groups and patient/family support groups regarding pediatric and congenital heart disease. Monitors relevant social media messages and provides patient/family/community education and information via social media.

+ Improves patient/family and referring physician satisfaction. Participates in MCHC committees to address satisfaction and outcomes.

+ Supports ongoing program development, including growing the center locally, regionally, and as a destination program to support national and international patient initiatives.

+ Benchmarks and assesses market data and develops outreach network strategies based on these data.

+ Coordinates outreach efforts for MCHC with other departments of Michigan Medicine (Department of Communication, Office of Patient Experience, Development Office, Government Relations, and others), MCHC administrative leads, affiliated health centers, and physician liaison teams in the office of Physician Relations & Outreach.

Required Qualifications*

+ Minimum: BSN or equivalent level (bachelor's).

+ Demonstrated competence in teaching, leadership, management, clinical skills, and program planning and development.

+ Knowledge of Clinical Research administration.

+ Strong communication and interpersonal skills; ability to work independently with minimal supervision and demonstrated maximum collaboration in a team environment.

+ Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions.

+ Strategic thinker.

+ Knowledge of the health care landscape, economics, and reform; management experience; academic enterprise, including research activities, space, and funding.

+ Effective representative of C.S. Mott Children's Hospital and MCHC, with demonstrated relationships and networks in the local and state physician community.

+ Proven ability to advocate for and articulate the mission of the MCHC across conferences, live media forums, professional meetings, and legislative or public advocacy settings.

+ Ability to travel in-state and out-of-state.

Desired Qualifications*

+ Preferred: 5 + years of experience as an outreach coordinator or the equivalent, 5+ years of clinical pediatric/cardiac nursing experience.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

269127

Working Title

Congenital Heart Center (CHC) Clinical Outreach Specialist

Job Title

Strategic Planner Expert Hlth

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM CW Ped Cardiology - Tech

Posting Begin/End Date

10/15/2025 - 11/14/2025

Career Interest

Administration