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Case Manager and Advocate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary:

The Sexual Assault Prevention and Awareness Center (SAPAC) offers prevention education for students, provides confidential support for survivors (students, faculty, and staff), and collaborates with others through trainings, programs, and innovative community engagement strategies to collectively create a campus free from violence.

Position Summary:

This position provides confidential support, information, and advocacy to those at the University of Michigan-Ann Arbor academic and Michigan Medicine campuses who have experienced sexual assault, sexual harassment, interpersonal violence, stalking, harassment, and other forms of sexual and gender-based misconduct. This includes students, faculty, staff, and others affiliated with the University. Service provision includes crisis counseling; emotional support; advising through reporting and investigation processes; academic, housing, medical, and other forms of advocacy; and referrals to other sources of support. This position also supports campus efforts related to supporting survivors and creating trauma-informed services, programs, and initiatives.

Responsibilities*

Advocacy and Case Management (80%):

1. Provide support, crisis counseling, comprehensive case management, and advocacy for those at the University of Michigan who have experienced sexual or gender based misconduct.

+ Conduct needs assessments while providing individualized and trauma-informed services.

+ Assess client suicidality and intimate partner violence lethality. When further assistance is needed in these areas, case managers will develop concrete safety plans with these clients and make necessary referrals.

+ Manage confidential client requests for Supportive Measures, as outlined in the University of Michigan's (U-M) Policy on Sexual and Gender-Based Misconduct. SAPAC is the primary U-M confidential resource able to arrange for Policy-defined Supportive Measures for complainants.

+ Provide confidential client support in adherence to all relevant state laws.

+ Guide and support students, staff, faculty, and parents, as necessary, in navigating the sexual misconduct policies, procedures, and resources and meetings.

+ Utilize knowledge of state and federal laws and internal institutional policies to assist clients with their needs.

+ Provide individualized interpersonal interventions utilizing trauma-informed practices, psychoeducation, neurobiology of trauma, strength-based interventions, and other modalities to assist clients in identifying and addressing their needs.

+ Provide continuity of care as clients seek out more long-term support services.

+ Coordinate appropriate, comprehensive and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needs.

+ Keep accurate client records through Symplicity/Support & Advocacy Management (SAM) client software.

+ Manage highly sensitive and confidential information with discretion and good judgment to maintain confidentiality in compliance with all applicable laws (i.e. Title IX, Clery, FERPA, and relevant state laws).

+ Provide culturally-relevant services to survivors, including those who have been historically underserved by anti-violence movements.

2. Assist clients in identifying, accessing, and participating in chosen resolution processes, including processes through the Policy on Sexual and Gender Based Misconduct and other related policies/procedures (ex., criminal processes, Personal Protection Order (PPOs) petition processes, etc).

+ Assist clients in understanding their options for reporting to campus officials and law enforcement.

+ Serve as a support person and advisor to complainants in the campus investigative resolution process.

+ Serve as a support person to student complainants in the Adaptable Resolution processes.

+ Assist clients in reviewing case documents and investigation reports.

+ Identify and directly connect clients to appropriate resources to address needs that arise throughout the duration of institutional resolutions processes (ex. University Provided Advisors).

+ Partner and coordinate support with common campus partners including, but not limited to, ECRT, Work Connections, and Human Resources.

3. Serve on-call to attend to client emergencies and after-hours consultation with ProtoCall, our crisis line provider.

+ Provide crisis response, emotional support, and trauma-informed care.

+ Work collaboratively with appropriate co-responding community/institutional partners.

+ Facilitate follow-up care for survivors after receiving UHS or hospital treatment.

+ Consult with Protocall counselors to address emergent client needs when serving on crisis line rotation.

4. Support the development and implementation of equitable and accessible survivor-centered programming.

+ Collaborate with direct supervisor and other SAPAC staff to regularly evaluate and improve SAPAC services to ensure they effectively serve underserved communities on campus.

+ Engage in regular professional development opportunities to increase capacity to provide trauma-informed support to members of a diverse community.

+ Partner with the Associate Director of Survivor Support & Advocacy to create an Advocacy Programming culture that actively seeks to meet the complex and diverse needs of the U-M campus community.

+ Develop programming, presentations, promotional materials, and professional relationships with university offices/student groups to support the campus community's active engagement with SAPAC.

+ Provide regular feedback related to observed institutional trends and client needs to the Associate Director of Survivor Support & Advocacy.

Community Education Initiatives, Outreach, and Training (10%):

+ Provide community education, consultation, and training on best practices when working with survivors.

+ Create resources for SAPAC's survivor support initiatives, including client handouts, supporting relevant social media posts, and supporting the creation of website content.

+ Provide training and consultation for 150+ SAPAC volunteers annually on survivor support initiatives.

Campus Collaborations and Additional Duties (10%):

+ Participate in Student Life or University of Michigan committees or initiatives that support the mission of SAPAC.

+ Attend weekly SAPAC staff and case management meetings.

+ Attend regular individual meetings with direct supervisor.

+ Assist and support SAPAC trainings and special events.

+ Assist with statistical tracking and reporting that meets both institutional and legal requirements.

+ Other duties as assigned.

Required Qualifications*

+ Master's degree in Social Work, Counseling, or related field.

+ A minimum of one year of experience in providing direct intervention support (ex., therapy services, advocacy assistance in higher-ed or non-profit settings) to survivors of gender-based and/or sexual violence through either full-time employment, part-time employment, internship, volunteer experience, or other direct intervention work.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

Position Responsibilities Criteria:

+ Specialized knowledge of sexual misconduct issues on college campuses.

+ Knowledge of advocacy services for survivors and professional experience providing survivor support services.

+ Commitment to providing culturally responsive services and demonstrated ability to use an intersectional lens.

+ Professional experience working with diverse populations and constituencies.

+ Commitment to a collaborative service delivery philosophy and survivor-centered, trauma-informed care.

+ Demonstrated ability to accomplish tasks autonomously and efficiently.

+ Demonstrated ability to establish priorities and exercise sound decision-making.

+ High level of professional values and ethics, and strong communication and interpersonal skills.

+ Commitment to the professional development of self and fellow staff.

Working Conditions:

+ This position is eligible for on-call pay for time spent on the crisis line outside of regular business hours

+ This position requires 24-hour Crisis Line responsibilities, generally 2-3 times per month, including providing remote (i.e., phone) response to local area health systems when a survivor presents following an experience of harm.

+ This position may require some evening and weekend hours.

Direct Reports:

+ This position may provide supervision to graduate student interns

Additional Information

This role may have reporting obligations under Title IX and Clery.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

\#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

269811

Working Title

Case Manager and Advocate

Job Title

Stdt/Comm/Soc Serv Case Mgr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Dsa Central Administ

Department

Sexual Assault Prev and Aware

Posting Begin/End Date

10/15/2025 - 10/22/2025

Salary

$54,100.00 - $62,200.00

Career Interest

Academic & Student Services