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Job Description

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities

* Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

* Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.

* Other duties and projects, as assigned.

* Work in a team setting to accomplish department goals.

* Maintain a positive attitude in a highly intense environment.

* Represent company at grievance, UCI, and WC hearings, as necessary.

* Address issues involving customer relations and/or other ABF Service Centers.

* Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.

* Enforce operations specific company policies and procedures, and continuously apply the quality process.

* Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.

* Purchase office and dock supplies for the terminal.

* Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.

* Ensure security, maintenance, and upkeep of terminal facility.

* Make sales calls as operational support of sales team, as necessary.

Requirements

Education:

* Bachelor's Degree, preferred

Experience:

* 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.

Computer Skills:

* Proficient in Microsoft Office Suite.

Additional Requirements:

* Must be available to handle terminal issues 24/7.

Competencies:

* Decision Making and Critical Thinking

* Initiative

* Managing Multiple Priorities

* Mentoring Others

* Process Management

* Service Center Operation and Maintenance

* Transportation Safety

Other Details

Work Hours:

* Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Compensation:

* This is a salary position paid biweekly.

* Variable compensation is included.

In accordance with the New York State Pay Transparency Law, the pay range for this position is $86,000 to $108,0000 annually, but will be negotiated at the time of offer.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence."

An Equal Opportunity Employer including Vet/Disability