• Computer Technician

    Netsync Network Solutions (Richardson, TX)


    Detailed Description

    Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

    Roles and Responsibilities:

    + In-house service, diagnostic and repairs, on Power-Up Project units.

    + Ensure maintenance of proper work tickets in Netsync and OEM systems

    + Interaction with Netsync warranty operations

    + Maintain strong working relationship with customer and team

    + Communicate issue and success to team manager

    Additional Duties:

    + Assist in diagnosing and or repairing of in-house equipment for projects

    + Assist with any on-site project requests

    + Assist drivers with pick-ups and deliveries

    + Assist team with off season (summer) projects

    + Assist in staging Network Gear

    + Delivers and installs network gear

    + Assist with general facility upkeep

    + Various other tasks related to service delivery

    Skills and Experience:

    + Communication Skills

    + Customer Service Skills

    + Good Organization Skills

    + Ability to work independently as well as with a team

    Minimum Qualifications/Technical and Education Requirements:

    High School Diploma or comparable & CompTia A+