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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Network Technician

Required Skills

+ A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.

+ 5+ years' experience of knowledge of data network services and data communications (Installing and implementing LAN and wireless infrastructure including switches, cabling, APs, and other components.)

+ 5+ years' experience of complex knowledge of data network design and equipment configurations.

+ 5+ years' experience of complex knowledge of office automation systems, fiber optics, and microcomputer hardware/software

+ 5+ years' experience of understanding of advanced Network configuration & protocol.

+ 5+ years' experience relating to cable management, patch panels, troubleshooting telecom/network closets

+ 5+ years' experience with wireless infrastructure, cloud-networking (SD-WAN, Azure) and VoIP technologies.

Responsibilities

+ Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.

+ Troubleshoot and resolve moderately complex network issues and implement root cause prevention.

+ Monitor and optimize network performance, document incident resolution paths.

+ Maintain and update SOPs, diagrams, and technical documentation.

+ Assist in hardware/network design, configuration, and infrastructure planning.

+ Maintain a complete and updated network equipment inventory and assist in lifecycle planning.

+ Evaluate new networking technologies and provide integration recommendations.

Facilities and Dashboard Support Tasks:

+ Collaborate with Facilities and Finance to update the master inventory of DSS locations, including:

o Property ownership (county/private/DSS lease)

o Address, county, square footage, network bandwidth.

o Parking details, access control systems

o Price/cost, DSS positions assigned to facility.

+ Work directly with Leadership on floor plan/system inventory updates.

+ Add details to office floor plans including workstations and equipment placements.

+ Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that:

o Displays all facility data. o Provides links to floorplans (PDF/CAD) o Pulls in DSS personnel count, facility components, and system data.

+ Ensure facility data is well-documented and available in reportable format.

Additional Project-Based Tasks:

+ Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.

+ Update and maintain CAD/PDF “as-built” network diagrams, including cable pathways, patch panels, and rack layouts for all 68 DSS office locations.

+ Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.

+ Deliverables:

o Network closet audit reports (with before/after photos and patch documentation).

o Up-to-date floorplans with workstations and network layouts for 68 offices.

o Monthly summary of activities, hours worked, and progress.

o SOPs and documentation for patching and network closet standards.

o Dashboard implementation and associated facility data.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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