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Schedule

36 hours/week

Monday - Friday

General Summary

Develops, implements, and assesses the effectiveness of services provided to injured workers. Coordinates scheduling, treatment, communication and reporting with injured workers and local employers.

Duties and Responsibilities

Essential Functions:

+ Works with providers to ensure efficient and effective scheduling, treatment, discharge and/or follow up of injured workers

+ Oversees case management processes, including development of both paper based and electronic forms, policies, and procedures in cooperation with the Program Director(s) or Practice/Office Manager(s)

+ Develops and maintains relationships with referral sources throughout the community

+ Coordinates scheduling of appointments, communication, and documentation in the electronic medical record and processing of forms for injured workers at the various offices

+ Develops and presents educational programs and training on prevention of work-related injuries.

+ Monitors the satisfaction level of patients and referral sources

+ Serves as liaison between medical providers and injured workers for coordination of care to expedite appropriate medical treatment and communications with worker's compensation management team

+ Maintains established policies and procedures, objectives, quality assessment, safety, knowledge of current literature applicable to occupational health and/or worker's compensation

+ Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Common Expectations:

+ Demonstrates a commitment to patient, visitor, and staff by: providing coordination of care, case management, and facilitates timely return to work to ensure injury/claim resolution for the injured employee.

+ Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.

Required for All Jobs:

+ Performs other related duties as identified.

+ WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

+ WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

+ Standing - Occasionally

+ Walking - Occasionally

+ Sitting - Frequently

+ Reaching - Rarely

+ Talking - Frequently

+ Hearing - Frequently

+ Repetitive Motions - Occasionally

+ Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

+ High School Diploma or GED Required

Work Experience:

+ 3 years Relevant experience Required

+ Experience with worker's compensation, occupational medicine and/or third-party reimbursement Preferred

Knowledge, Skills, and Abilities:

+ Excellent verbal, written, and presentation skills

+ Ability to educate staff

+ Ability to provide emotional support with compassion and respect for the individual

+ Ability to provide support to the members of the care team (teamwork)

+ Must possess initiative and ability to work independently

+ Ability to maintain confidentiality

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.