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Schedule

40 hours/week

Monday - Friday, 8:00a-5:00p (schedule could be 8:00a-4:30p or 8:30a-5:00p dependent upon need)

General Summary

Provides superior customer service as the first point of contact to physicians and advance practice practitioners via the Provider Service Center. Answers questions and provides guidance and support. Fosters teamwork and practices fiscal responsibility through improvement and innovation in expanding the organizations mission, vision, and values.

Duties and Responsibilities

Essential Functions:

+ Provides superior customer service to all individuals reaching out to the Provider Service Center for assistance.

+ Utilizes Best Practices during every interaction to ensure superior service.

+ Offers multiple ways individuals can connect for assistance such as phone call, email, chat, other.

+ Provides timely follow-up to inquiries.

+ Provides technical solutions at the end user level for multiple systems.

+ Provides coaching support to end users for all self-service functionality related to LMS, Concur, HR, WFM, Payroll solutions, as appropriate.

+ Answers questions and provides guidance related to Credentialing/Contracting process, Human Resources (HR), Continuing Medical Education, Payroll, and Travel logistics and reimbursements.

+ Guides end users through self-service tasks and provides education.

+ Transfers escalated needs to appropriate functional area in a timely manner.

+ Provides a warm transfer to ensure the best possible experience for the individual that needs assistance.

+ Provides service recovery when needed, help identify and resolve concerns.

+ Supports department projects and participates in work teams as assigned.

Common Expectations:

+ Attends all department education sessions and LMS (Learning Management System) required courses.

+ Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Qualifications

Minimum Education:

+ High School Diploma or GED Required

+ Associates Degree Preferred

Work Experience:

+ 2 years Relevant experience. Required

+ Customer service/call center previous experience. Preferred

Knowledge, Skills, and Abilities:

+ Microsoft Office.

+ Attention to detail.

+ Conflict resolution skills.

+ Communications/interpersonal skills.

+ Multi-tasking via different systems continuously.

+ Critical thinking skills.

+ Mental stamina for a high-volume service center.

+ Individual and teamwork skills with agility to fluctuate between both fluidly.

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.