"Alerted.org

What You'll Do

Log, diagnose and resolve intermediate to advanced computer-related calls. May receive high-priority calls from executives and their support staff. May coordinate the selection, roll-out and initial set-up and maintenance/repairs of desktop hardware and/or software.

+ Troubleshoot and identify complex problems, determine solutions or escalation path to specialized teams. Answer questions, research problems, implement and document solutions and follow-up with business partners or team. May need to be available to executives for both business and home/personal technical needs.

+ Log, diagnose and resolve advanced computer-related calls. Ensure timely resolution or response to trouble calls to minimize impact on customer's daily activities. Decide and follow-up on escalation steps with team, support areas and vendors.

+ Research, test and install hardware/software in accordance with established procedures and guidelines. May lead the selection, rollout, implementation, initial set-up and maintenance/repairs of desktop or laptop hardware and/or software, including the coordination of hardware relocation for business partners. Configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems.

+ Develop documentation for troubleshooting or applications and lead the training for team members and business partners.

+ Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum.

+ Review existing procedures to ensure that network customers are receiving appropriate assistance when reporting problems.

+ May serve as technical expert on computer related projects and requests including testing applications, evaluating software and establishing procedures for hardware.

+ Perform other job-related duties or special projects as required.

+ Required to be in office a minimum of 4 days per week

+ Flexibility required in rare occasions to be in-office as needed, for example Saturday or Sunday for meetings

Who You Are

+ High school diploma or equivalent required

+ IT-related Associate's degree preferred

+ Computer-related designation or certification preferred

+ 4 - 6 years related work experience required

+ Advanced technical PC skills including knowledge of operating systems, networking and/or hardware required

+ Must be able to work effectively with little direction or supervision

+ Ability to maintain confidentiality is essential

+ May be required to provide on-call support

+ Travel may be required, including overnight stays

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$34.62 - $43 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Yes

Work Environments

This role offers an in-office and hybrid (blending at least four days in a typical workweek) work arrangement in New York, NY. You will work in a s a 46-story office skyscraper in Midtown Manhattan, New York City.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

10/15/2025

Most Recently Posted Date

10/15/2025