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What We Offer

Guest Services Representative Lead (Full-Time)

Work Schedule: 7am – 7pm | Saturday – Monday

Lead the Team Delivering Exceptional Guest Experiences.

At Novant Health, the Guest Services Representative Lead is a vital part of ensuring smooth, welcoming, and efficient guest services across multiple departments. This role allows for development of leadership skills in a healthcare environment, while giving you the opportunity to guide and support your team while delivering outstanding service to patients, visitors, and staff.

Why Join Novant Health?

+ Leadership Impact: Oversee a dedicated team and step into a leadership role during weekend shifts as the primary point of contact.

+ Team Collaboration: Assist with training, handle escalations, and ensure communication flows smoothly between leadership and team members.

+ Growth Opportunity: Develop supervisory skills and gain experience managing operations in a fast-paced healthcare environment.

+ Purpose-Driven Work: Be the leader who keeps guest services running smoothly when it matters most.

What You’ll Do:

+ Oversee daily interactions and operations within an assigned team across various departments.

+ Serve as the acting leader, providing guidance and support when Supervisors or Managers are not present.

+ Communicate leadership updates and messages to your team effectively.

+ Assist in training new team members to ensure quality service standards.

+ Handle guest escalations professionally, turning challenges into positive experiences.

+ Support and coordinate services across all seven guest service locations within Novant Health PMC.

What We're Looking For:

+ Education: High School Diploma or GED, required.

+ Experience:

+ 2 years of customer service experience required

+ 1 year of experience working in a healthcare setting, preferred

+ 3 years of leadership experience, highly preferred

+ Additional Skills (required):

+ Critical thinking skills.

+ Effective communicate skills and patience with people of diverse backgrounds and all levels of authority.

+ Ability to maintain confidentiality.

+ Must be flexible and able to respond to changing priorities in a fast paced environment.

+ Must be detailed oriented and demonstrate problem solving skills.

+ Additional Skills (preferred): Be a current notary public or be willing to become a notary.

Our Commitment To You:

At Novant Health, we foster an inclusive, respectful environment where your leadership and dedication truly matter. Join us and be part of a team that values collaboration, excellence, and meaningful guest service.

Job Opening ID

118559