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Sr. Manager Retirement Operations Winston-Salem, North Carolina

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Sr. Manager Retirement Operations in Winston-Salem

Are you passionate about optimizing retirement programs and ensuring a seamless experience for employees? We're looking for a strategic and detail-oriented Retirement Benefits Program Manager to lead the administration and enhancement of our 401(k), pension, and non-qualified plans. In this role, you’ll manage vendor relationships, oversee critical processes, resolve complex issues, and drive impactful projects that support both compliance and employee satisfaction.

Your key responsibilities will include:

+ Manage external vendors responsible for the day-to-day administration of 401(k), pension, and non-qualified retirement plans. This includes resolving participant escalations, monitoring service quality, participating in vendor calls, and auditing processes and calculations.

+ Oversee key retirement plan processes executed by internal and external teams, such as 401(k) fundings, quarterly reconciliations, annual match true-ups, non-qualified payouts, pension valuations, and non-discrimination testing. Maintain and update operating procedures to support these activities.

+ Serve as the main escalation point for complex retirement-related issues from HR and vendors, ensuring resolutions are compliant and employee-focused. Communicate decisions and outcomes to participants, HR partners, and vendors.

+ Lead strategic projects including pension data clean-up, implementation of new plan provisions or vendors, and regulatory updates. Manage project scope, timelines, KPIs, stakeholder communications, and change management plans.

+ Collaborate with Digital Business Solutions to ensure accurate and timely data transmissions to vendors, resolve system issues, and drive process improvements. Perform periodic reconciliations to identify and correct data discrepancies.

+ Coordinate responses to internal and external audits and legal inquiries related to retirement plans, ensuring accuracy, thorough documentation, and compliance.

+ Identify and lead initiatives to improve plan design and streamline retirement-related processes.

What are we looking for?

+ Minimum 5 years of experience in retirement plan administration, with emphasis on defined contribution and/or defined benefit plans, and strong knowledge of ERISA and related regulatory compliance (DOL, IRS, etc.).

+ Bachelor’s degree in Human Resources, Business Administration, or a related field.

+ Advanced Excel skills, including data reconciliation across multiple sources and use of complex formulas to support calculations and reporting.

+ Strong analytical and critical thinking skills, with the ability to interpret data, navigate ambiguity, and make sound recommendations.

+ Proven ability to manage multiple projects simultaneously, with well-developed project management and organizational skills.

+ Demonstrated success in collaborating across functions and levels, building strong relationships, and influencing stakeholders.

+ Ability to thrive in a fast-paced, high-volume environment with competing priorities, while maintaining attention to detail and quality.

+ Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at REYNOLDS AMERICAN.**

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

+ 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

+ Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

+ Company contributes an additional three percent to 401(k) whether employee participates or not

+ Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

+ Health Savings Account start-up contribution for employees who elect the high deductible health plan

+ Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

+ Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

+ Company paid life insurance of 1x annual base pay ($50,000 minimum)

+ Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

+ Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

+ Tuition reimbursement and student loan support

+ Dependent Scholarship Programs

+ Free confidential personal financial counselling service

+ On-site health centers and 24/7 fitness centers at certain company locations

+ A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

+ Health-care concierge service

+ Volunteer service opportunities

+ Extensive training opportunities

+ Company vehicle for eligible employees

+ Mobile phone allowance for eligible employees

+ Paid Leave:

+ Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

+ Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

+ Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

+ Paid Parental Leave + temporary reduced work schedule opportunity

+ Funeral Leave

+ Short-Term Disability Leave

+ Long-Term Disability Leave

+ Jury Duty Leave

+ Military Leave

+ Released Time for Children’s Education

+ Community Outreach Leave

+ Other paid leave benefits, as required by state or local law

+ Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.

+ You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.

+ We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [email protected]