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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.

Job overview and responsibilities

The Manager will lead the implementation and continuous improvement of our Digital Experience Platform (DXP), ensuring it meets business needs and delivers an improved publishing and stakeholder experience. They will serve as the primary point of contact for publishing requests, ensuring seamless coordination and timely execution across teams. They will oversee a high-performing team of publishers and provide guidance and ensure quality standards are consistently met. The role will manage intake, estimation, and resource allocation, ensuring all requests are properly captured, prioritized, tracked, and reported, providing transparency and accountability across the organization.

+ Manage the implementation and enhancements for our Digital Experience Platform (DXP)

+ Lead a team of digital publishers, analysts, and developers, including a mix of full-time employees and contractors and develop a data-driven, results oriented, innovative and inclusive publishing team.

+ Responsible for intake, estimation, and resource allocation of publishing requests, managing team workload and priorities.

+ Build and maintain reporting dashboards and metrics to track team performance, request volume, SLA adherence, and backlog health, and communicate proactively with stakeholders regarding status updates, delivery timelines, dependencies, and risks.

+ Own and continuously improve the end-to-end digital publishing process.

+ Monitor task progress, proactively follow up on blockers, and drive resolution to keep workflows on track.

+ Configure and manage Jira workflows, request intake forms, and Sprint/Kanban boards to support efficient team operations

NOTE: This position provides a hybrid work arrangement including approximately 50% of the time spent working onsite at our Chicago office location and 50% remotely.

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor’s degree ideally in Software Engineering, Computer Science or related field

+ 5+ years of experience in digital publishing

+ 2+ years of experience leading a team of individual contributors

+ Proven ability to use HTML, CSS, and scripting languages

+ Proven ability to work on large-scale, complex web applications

+ Advanced skills in Jira (workflows, dashboards, reporting)

+ Advanced knowledge of Digital Publishing tools

+ Proven ability to use Digital Experience Platforms (DXP) such as Contentstack, Optimizely, and Adobe

+ Knowledge of modern web design, trends and best practices

+ Clear and persuasive communication skills, both written and verbal

+ Proven ability to be a self-starter with a bias for action

+ Creative problem-solving skills with a growth-mindset approach

+ Proven ability to lead and manage a team in a fast-paced, cross-functional environment

+ Must be authorized to work in the US for any employer without visa sponsorship

Preferred Qualifications

+ 2+ years of experience in project management

+ Atlassian / Jira certification

+ PMP / Scrum certification

+ Advanced knowledge of Content Management Systems

+ Knowledge of WCAG and web accessibility techniques

The base pay range for this role is $99,750.00 to $129,924.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.