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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Program Operations Manager provides overall management and guidance for multiple programs. In this position you will serve as a direct report to the Federal Programs Director within the Strategic Government Program Management Office.

The Main Responsibilities

•Support multiple classified and unclassified contracts (project plans, schedules, budgets).

•Successful implementation and expansion over the contract(s) life cycle.

•Work with cross-functional sales and non-sales teams.

•Assess and mitigate operational risks and issues.

•Develop and maintains customer required methodologies, procedures, metrics and systems to produce reports to measure program success.

•Oversee the selection, implementation, operation, and maintenance of proper equipment to satisfy the Government’s technical requirements.

•Manage ongoing external and internal relationships and generate new strategic opportunities and scope expansion on the assigned contract(s).

•Direct development and implementation of processes and procedures to ensure programs operate efficiently; address problems and deficiencies swiftly.

•Manage complex spend plans and ensure program aspects are operating within established budgets.

•Develop and conduct contract negotiation strategy.

•Successful implementation and turn-up of customer network solutions.

•Direct interface to the customer and Lumen senior leadership on service related issues.

•Manage required escalations to address customer service delivery issues.

•Lead regular meetings between cross-functional business teams to review new program requests. (intake), assess business purpose and benefits and ultimately determine overall business priority.

What We Look For in a Candidate

•Excellent communication (concise, persuasive, analytical) and problem-solving skills required

•Understand communications products and services, Government contracting and Federal Acquisition Regulations (FAR), contracting terms and conditions compliance

•Experience with full life-cycle support of communications network and technology

•Proven expertise in management and control of funds and resources, and the demonstrated ability to manage multiple, dynamic tasks

•Knowledge of network technologies and industry trends for the future

•Proficiency using Microsoft Office applications (Excel, Word, SharePoint, Project and PowerPoint

•CLEARANCE: TS/SCI w/FSP

•US Citizenship Required

•Some local travel required (DMV)

•Bachelor of Science degree in Business, Computer Science, Information Systems, or other related disciplines or 7-10 years equivalent work experience

•5 - 7 years’ experience in Program management

•Project Management Professional (PMP) desired

•Information Technology Infrastructure Library (ITIL) Foundation desired

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$142,603 - $190,137 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Onsite

Requisition #: 340345

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/19/2025