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At AIG, we are reimagining the way we help customers to manage risk. Join us as Business Manager, North America Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This position reports to the Chief Claims Officer, North America and is responsible for coordinating and facilitating the strategic business initiatives for the North American Claims division and driving litigation management to support the technical excellence within the Claims function. This position will also be responsible for supporting training and development, with an emphasis on establishing a strong program for early career employees. This position collaborates directly with senior claims, underwriting, actuarial, legal and compliance leaders to ensure effective development and management of strategic objectives and policies.

Key Responsibilities:

+ Coordinate and facilitate various strategic initiatives within the NA Claims organization, working closely with internal stakeholders to ensure timely deliverables.

+ Develop and oversee a process for capturing, cataloging, analyzing and disseminating key information, with a view towards helping propagate best practices.

+ Continue to develop and improve the early career programs to ensure they create a pipeline of junior of talent.

+ Formalizing a specialized onboarding and training regimen will supplement the AIG Claims and onboarding program.

+ The person in this position will be expected to utilize existing relationships internally and externally to ensure Claims provides high quality training opportunities not only to new hires but also to continue to upskill existing talent.

+ Panel counsel management and oversight of the 16 financial lines panels, including negotiation of rates, conflicts and creation/oversight of litigation management guidelines appropriate for each LOB. As various LOBs shift to duty to defend policies, this may further require the development of duty to defend panels in collaboration with the Head of Financial Lines Claims, underwriting and product. This also includes handling non-panel counsel requests and assistance in drafting policy endorsements related to the same. These duties are separate from the support received from firm management and vendor services. AIG’s panel counsel relationships for financial lines are a longstanding policy benefit that make AIG a market differentiator in this industry. The specialized nature of these panels requires knowledge of the products and risks associated with each line of business within financial lines, familiarity with the industry and the competitive landscape, and willingness to keep abreast of a continually changing legal landscape in the underlying law for each line of business.

+ Active involvement in expense management, and ensuring team is aware of and actively engaging in expense initiatives. Continuous oversight and identification of expense saving opportunities, including utilization of internal resources, where appropriate.

+ Creation and maintenance of claims shared resources site in collaboration with operations. This will include ongoing development of materials to ensure the full team is aligned on key strategic initiatives, current guidelines and protocols, trends and legal developments).

+ Managing team projects and initiatives as they arise under the guidance of Head of Technical Claims.

+ Building and maintaining strong and effective relationships with key internal and external business partners to ensure that service delivery meets appropriate standards and expectations;

+ Driving a culture that promotes collaboration, diversity and inclusion.

What you'll need to succeed

The candidate should demonstrate a passion for the business and for breaking new ground to lead change. The successful candidate will possess a demonstrated ability to educate and communicate, to lead by example as well as through direction, and to motivate a driven, bright, diverse team, while serving as an exceptionally effective change agent. The candidate will possess a strong business and process mindset, along with change leadership skills to unify operational teams around common goals.

Additional Requirements:

+ Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen; ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals.

+ Self-directed with ability to motivate and effectively influence others.

+ Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.

+ Strong problem solving and conflict resolution skills; creativity in resolving unique and challenging business problems.

+ Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.

+ Strong written and verbal communication, influencing capability and an ability to build credibility quickly.

+ Ability to drive and achieve results, with ability to manage multiple projects and initiatives.

+ Strong computer skills including Microsoft Office Suite and other business-related software systems.

Ready to take your career to the next level? We would love to hear from you.

For positions based in New York City, the base salary range is $150,000 - $180,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\_Hire\_Benefits\_Overview.pdf) .

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

CL - Claims

AIG Claims, Inc.