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Title: Assistant Program Director

Program: Support and Connection Center

Salary: $88,000

Program Overview:

The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days.

Position Overview:

Under the general direction and guidance of the Program Director, the Assistant Program supports the overseeing the delivery of trauma-informed, recovery-oriented services at the Support and Connection Center. This role provides oversight to clinical team leads, quality assurance social worker, and the overall social services department, ensures timely guest assessments and discharge planning, and maintains compliance with DOHMH and OASAS standards. Create and maintain community partnerships and to guest and address program needs. The Assistant Program Director collaborates with internal Performance Evaluation Quality Assurance (PEQA) to monitor program performance and improve communication tools. The APD is available to respond to behavioral and program emergencies through on call responsibilities24/7/365.

Essential Duties & Responsibilities:

+ Provides day-to-day guidance to the Clinical Team Leads and larger social services department staff in the delivery of direct guest services; includes meeting with guests as necessary.

+ Collaborate with Quality Assurance Social Worker to ensure integration of both procedures and documentation standards for program funder DOHMH and PEQA department

+ Develops and implements policies and procedures, in collaboration with the Program Director, to comply with requirements of the Department of Health and Mental Hygiene (DOHMH) and Office of Addiction Services and Supports (OASAS)

+ Ensure timely assessments, service/care delivery, and discharge plans are completed for every guest.

+ Provides individual and/or group supervision to the Clinical Team Leads, Quality Assurance Social Worker, and shift leads; with a continuous assessment of staff training and team building needs

+ Monitors the effectiveness of our internal communication tools (daily check-in calls, interdisciplinary team meetings, etc.) – recommends and implements changes as needed

+ In collaboration with the Program Director assures Clinical Team Leads and program managers are supporting the delivery of trauma-informed care across the program

+ Collaborate with Quality Assurance Social Worker to ensure integration of both procedures and documentation standards for DOHMH and internal PEQA department

+ In collaboration Quality Assurance Social Worker and PEQA department, monitors program performance on internal/external audits, Key Performance Indicators (KPI’s) and implements corrective action plans as needed

+ Collaborate with Operations Manager to establish and train staff in procedures to respond to behavioral health emergencies through de-escalation using Crisis Prevention Institute (CPI) strategies and techniques

+ In partnership with the Program Director, is responsible for maintaining partnerships with community providers, and acts as secondary liaison to DOHMH

+ Other duties as assigned by the Program Director

Qualifications:

+ A minimum of a master's degree in social work, mental health counseling, professional counseling, from an accredited college or university with licensure; LMSW / LCSW; LMHC; LPC and CASAC (preferred)

+ A minimum of five (5) years of progressively responsible post-graduate experience working with homeless and criminal justice-involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in a residential setting. In addition, two (2) years of the required experience must have been in a managerial or supervisory capacity

Preferred Skills:

+ Must have a commitment to consistently promoting and supporting staff in the delivery of trauma-informed care

+ Demonstrated ability to motivate professional and support staff to work cooperatively to provide high quality services

+ Demonstrated ability to respond to crises and/or support and empower staff in crises as appropriate

+ Demonstrated ability to work with complex program structures and model effective collaboration

+ Must be able to perform in a high-pressure environment, set and meet deadlines, and delegate as appropriate

+ Excellent oral, writing, and listening skills and an ability to effectively communicate with staff and guests

+ Knowledge of case management software as well as proficiency in Microsoft Office Suite

Job Details

Pay Type Salary

Employment Indicator Regular

Hiring Min Rate 88,000 USD

Hiring Max Rate 88,000 USD