• Quality Systems & ISO Coordinator

    Echelon Supply & Service (Liverpool, NY)


    About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

     

    Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

     

    Position Overview: We are looking for a motivated and detail-oriented Quality Systems & ISO Coordinator to join our dynamic team. This role is essential in ensuring that our products consistently meet stringent quality standards set by both our industrial clients and government customers. You will play a key role in developing quality processes, conducting inspections, and collaborating with cross-functional teams to drive continuous improvement. This position requires U.S. citizenship.

    Key Responsibilities:

    + Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO 9001:2015 standards and organizational objectives.

    + Conduct internal ISO audits and drive corrective and preventive actions through to completion.

    + Identify gaps in current processes, implement quality improvements, and update related procedures, work instructions, and forms.

    + Facilitate audits with external government agencies, customers, and certification bodies.

    + Manage and monitor nonconformities, ensuring appropriate follow-up and verification of corrective and preventive actions.

    + Lead risk assessments and integrate risk-based thinking into operational planning and improvement efforts.

    + Maintain accurate records and documentation of all quality activities in accordance with ISO requirements.

    + Prepare and present reports for management review meetings, including analysis of audit results, nonconformities, KPIs, and customer feedback.

    + Collaborate cross-functionally with operations, supply chain, and quality to ensure quality standards are embedded across all processes.

    + Develop and deliver internal training and awareness programs to strengthen understanding and engagement with ISO and quality practices.

    + Support continuous improvement initiatives using root cause analysis, data trends, and key quality metrics.

    + Perform contract inspection and quality verification as required.

    Qualifications:

    + Proven experience as an Internal Auditor or Quality Systems Specialist within an ISO-certified manufacturing environment.

    + Experience managing government contract audits and compliance in a fast-paced operational setting.

    + Strong knowledge of ISO 9001:2015 principles, QMS implementation, and documentation control.

    + Excellent communication and collaboration skills across all organizational levels.

    + Advanced proficiency in Microsoft Office Suite; experience with QMS or document control software a plus.

    + Strong analytical, organizational, and problem-solving skills with the ability to drive results.

    + Self-starter with excellent interpersonal and technical writing abilities.

    Skills and Abilities:

    + Passion for quality systems, auditing, and continuous improvement.

    + Lead Auditor Certification (ISO 9001:2015) preferred but not required.

    + Knowledge of process mapping, root cause analysis, and improvement tools (PDCA, 8D, etc.).

    + Works effectively both independently and in a team environment.

    + Capable of balancing compliance requirements with practical business needs.

     

    Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.