• Intern - Year Round (Voice Applications Analyst)

    Navy Federal Credit Union (Pensacola, FL)


    Overview

     

    Under the umbrella of the Enterprise Technology Services (ETS) department, the Voice Applications branch supports the Alvaria and Verint platforms. The Alvaria platform handles all the inbound and outbound dialing for the Collections division while the Verint platform houses the call recordings and WFM applications for all NFCU platforms.

     

    A few core responsibilities of the Voice Application teams are documentation and business continuity as they are both critical to the success of our organization. The Year Round intern would be involved with organizing and updating our technical documentation, managing KB articles, and business continuity for both Alvaria and Verint platforms.

    ***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

    Responsibilities

    + Analyze and organize information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics

    + Collaborate with other business units to analyze and improve processing procedures and resolve problems

    + Analyze changes in policies, procedures, and products; determine the impact on the group functions

    + Identify and analyze opportunities for new and/or improved processes, data, or technology; provide a clear picture of possible outcomes

    + Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented, and satisfied

    + Ensure compliance with Navy Federal Credit Union ETS standards and best practices

    + Performs other related duties as assigned

    Qualifications

    + Must be pursuing a degree from an accredited college/university

    + Effective skill in analyzing and organizing work processes for technical solutions

    + Ability to work and participate in cross-functional, multi-dimensional teams and projects

    + Ability to work independently and in a team environment

    + Effective skill in maintaining accuracy with attention to detail and meeting deadlines

    + Ability to adapt to new technologies

    + Effective verbal and written communication skills

    Desired Qualification(s):

    + Knowledge of Alvaria and/or Verint platform

    + Knowledge of Navy Federal's services, products, and functions

    + Experience working in an IT environment

    + Knowledge of Navy Federal business processes and applications

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

     

    Our approach to careers is simple yet powerful: Make our mission your passion.

     

    • Best Companies for Latinos to Work for 2024

    • Computerworld® Best Places to Work in IT

    • Forbes® 2025 America's Best Large Employers

    • Forbes® 2024 America's Best Employers for New Grads

    • Forbes® 2024 America's Best Employers for Tech Workers

    • Fortune Best Workplaces for Millennials™ 2024

    • Fortune Best Workplaces for Women ™ 2024

    • Fortune 100 Best Companies to Work For® 2025

    • Military Times 2024 Best for Vets Employers

    • Newsweek Most Loved Workplaces

    • 2024 PEOPLE® Companies That Care

    • Ripplematch Recruiting Choice Award

    • Yello and WayUp Top 100 Internship Programs

     

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

     

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

     

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

     

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    REQNUMBER: 27098