• Monitoring Coordinator

    ARK Systems, Incorporated (Columbia, MD)


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    Monitoring Coordinator

     

    Department: Operations

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3549132&source=3549132-CJB-0)

     

    Come aboard the ARK! ARK Systems, Inc. has an IMMEDIATE OPENING for a Monitoring Coordinator to support our Operations team.

    Summary:

    This position provides administrative/ technical support for monitoring contracts, invoicing, direct customer service, and work as part of a team supporting operations.

    Duties/Responsibilities:

    + Activates new monitored accounts online and verifies signals with field staff and the central station.

    + Sets up new monitoring customers within the database.

    + Updates, terminates and maintains existing accounts within the database.

    + Initiates new customer contact and welcome.

    + New customer documentation follow-up.

    + Prepares security alarm registration paperwork for new contracts.

    + Reviews daily -late to test- signal reports and sends documentation to customers as required.

    + Reconciles monthly central station bill.

    + Other duties as assigned.

    Required Skills/Abilities:

    + Office administrative knowledge of procedures and the use of standard office equipment at a level generally acquired through 2+ years of related experience.

    + Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems.

    + Good oral/written communication skills

    + Ability to work in a high volume/fast-paced environment and handle multiple tasks.

    + Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

    + Positive and respectful attitude.

    + Able to maintain good working relationships with management, employees and customers.

    + The ability to learn and comprehend technical concepts as they relate to the security and life safety industry.

    Education and Experience:

    + Proficiency in MS Office is required

    + Proficiency in working with various types of computerized software

    + 2+ years of related clerical experience

    + Industry specific technical knowledge/ formal training, a PLUS!

    Physical Requirements:

    + Must be able to lift to 25 pounds

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3549132&source=3549132-CJB-0)