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Program Specialist III, CEO - Workers' Compensation

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Program Specialist III, CEO - Workers' Compensation

Salary

$97,552.32 - $131,464.32 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

M08177-R

Department

CHIEF EXECUTIVE OFFICE

Opening Date

10/14/2025

+ Description

+ Benefits

+ Questions

Position/Program Information

EXAM NUMBER:

M08177-R

When to Submit Your Application: The application filing period will begin onWednesday, October 15, 2025, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

No withhold will be allowed for this examination . Required experience/education must be fully met at the time of filing and clearly indicated on the application.

Type of Recruitment: We welcome applications from everyone.

Check Out Our Outstanding Benefits!

Click here (http://hr.lacounty.gov/benefits/) to see a list of employee benefits.

Why Work for Us?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 39 departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

The Opportunity

We are pursuing qualified candidates to fill Program Specialist III, CEO positions within the Chief Executive Office’s Workers’ Compensation section. The position provides professional services to operating departments regarding complex problems in the administration of Workers’ Compensation.

Essential Job Functions

Position Responsibilities

+ Assists in resolving complaints/problems related to Workers’ Compensation

+ Assists in developing new or updating current Workers’ Compensation programs, policies, and procedures

+ Monitors the Los Angeles County Self - Insured Workers' Compensation program

+ Prepares various complex documents (e.g., detailed settlement authorizations, fiscal reconciliations, reports, policies and procedures, instructional materials, charts, graphs, tables, retro – temporary disability forms) related to Workers’ Compensation with investigative, factual and analytical data

+ Assists in conducting or conducts formal training sessions/oral presentations related to the Los Angeles County Self - Insured Workers' Compensation program

+ Stays current on knowledge related to the Workers' Compensation program

For more information, please view the classification specification: Program Specialist III, CEO (https://www.governmentjobs.com/careers/lacounty/classspecs/1064290?keywords=0817&pagetype=classSpecifications)

Requirements

Requirements to Qualify

Three (3) years of journey-level experience, within the last five (5) years, administering or adjusting California workers' compensation indemnity claims, -AND- possession of a valid California Self Insurance Certification of Achievement, obtained by passing the California State Self Insurance Plans exam.

License

A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.

Certificate Information

Applicants must demonstrate that they have successfully passed the California State Self Insurance Plans (SIP) exam by uploading and attaching a legible copy of their California Self Insurance Certification of Achievement with their application. Alternatively, documents may be emailed to Jasmine Hines at [email protected] within seven (7) calendar days of applying. If we do not receive verification of certification completion, you will not be permitted to continue in the examination process.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or emailing to the exam analyst.

Physical Class II

Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Veteran's Credit Information

If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10 points added to a passing score. To be considered, we will need to review a copy of yourDD214,so please include as an attachment with your application, or email it to [email protected] soon as possible. Submitting your DD214 promptly helps ensure smooth and timely processing.

Out of Class experience will not be accepted for this examination.

Additional Information

Once we have identified that you meet our requirements, we will email you a notification, inviting you to participate in the following assessments:

Our Assessment Process: This examination will consist of THREE (3) parts:

Part I: A Multiple-choice and/or simulation assessment(s), weighted at50%, assessing:

+ Verbal Ability

+ Deductive Reasoning

+ Professional Potential

+ Achievement

+ Coping with Uncertainty

+ Responsibility

+ Working to High Quality Standards

+ Willingness to Learn

+ Maintaining Good Working Relationships

+ Analyzing Information

+ Learning Quickly

+ Generating New Ideas

+ Using Time Efficiently

+ Adapting to Change

Only those candidates that achieve a passing score of 70% or higher on Part I of the examination will advance to Part II - Evaluation of Training and Experience.

Part II: An evaluation of Training and Experience, weighted at25%, assessing:

+ Professional Technical Knowledge

+ Political & Organizational Navigation

+ Customer Service

+ Data Analysis and Problem Solving

Only those candidates that achieve a passing score of 70% or higher on Part I and Part II of the examination will advance to Part III - The Writing Assessment.

Part III: A Writing assessment, weighted25%, assessing:

+ English Structure and Content

+ Written Expression

+ Prioritizing Information

Candidates who meet the requirements and achieve a passing score of 70% or higher on each weighted test part will be placed on the eligible register.

Exam Review

Some exam components are not subject to review by candidates. Multiple-choice and/or simulation assessments are not reviewable by candidates per Civil Service Rule 7.19.

Transfer of Test Responses

+ If you have taken identical components recently for other exams, your responses may be automatically transferred to this exam.

+ This examination contains test components that may be used on future exams, and your responses could be transferred to that exam.

Test Preparation

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help with preparing for the test, we recommend reviewing all related materials that seem necessary.

+ Various information can be found on our website athttps://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."

+ Online practice tests are available athttps://www.shldirect.com/en-us/practice-tests/.

Eligibility and Vacancy Information

Candidates who passed the assessment(s) are placed on an eligible register in the order of their score group for a period of six (6) months. We will use this register to fill vacancies within the Chief Executive Office’s Workers’ Compensation section as they occur. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

How to Apply

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail:

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to Governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

________________________________________________________________________________________________________________________________________________________

Anti-Racism, Diversity, and Inclusion (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Testing Accommodation

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodation Coordinator: [email protected]

Teletype Phone: (800) 735-2929

California Relay Services Phone: (800) 735-2922

Department Contact Name: Jasmine Hines

Department Contact Phone: (213) 433-3482

Department Contact Email: [email protected]

Exam Number: M08177-R

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\_PPG\_115.pdf

Revised September 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.CHECK YOUR ANSWERS CAREFULLY!Please be advised that failure to provide the correct information in the application supplemental questionnaire may result in disqualification of your application even if you possess the qualifying experience or education. Please be as specific as possible and include all information as requested.Comments such as "see resume or application" will not be considered as a response.All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ I have read and understand the above information and instructions.

02

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Please [email protected],[email protected],[email protected],[email protected], [email protected] your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

+ I have read and understand the above information and instructions.

03

VETERAN’S CREDIT

If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10 points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to Jasmine Hines at [email protected] as soon as possible. Submitting your DD214 promptly helps ensure smooth and timely processing.

+ I have read and understand the above information and instructions.

04

How many years of journey-level experience do you have administering or adjusting California workers' compensation indemnity claims?

+ I do not have the above experience.

+ Less than 1 year of experience

+ At least 1 year, but less than 2 years of experience

+ At least 2 years, but less than 3 years of experience

+ 3 years or more of experience

05

If you indicated in the previous question having experience administering or adjusting California workers' compensation indemnity claims, was your experience gainedwithin the last five (5) years?

+ Yes

+ No

+ Not Applicable

06

Do you possess a validCalifornia Self Insurance Certification of Achievement?

+ Yes, I do possess a valid California Self Insurance Certification of Achievement and will upload a legible copy as an attachment with my application.

+ Yes, I do possess a valid California Self Insurance Certification of Achievement and will email a legible copy to [email protected] within seven (7) calendar days of submitting my application.

+ No, I do not possess a valid California Self Insurance Certification of Achievement.

07

COUNTY OF LOS ANGELESDepartment of Human ResourcesCountywide Talent Assessment Division

TRAINING & EXPERIENCE EVALUATIONProgram Specialist III, CEO - Workers' Compensation

General Information:This Training & Experience (T&E) Questionnaire is a self-assessment. Your responses to Supplemental Questions #8 through #17 are related to your experience as it pertains to having acquired the knowledge, skills, and abilities to successfully perform theProgram Specialist III, CEO - Workers' Compensationposition. All information that you provide is subject to verification. The assessment will evaluate the following competencies:

1.Professional/Technical Knowledge of the Federal, State, and Local Laws, Rules, Regulations related to Worker's Compensation(e.g., County Code, Board Policies; Fair Labor Standards Act; Fair Employment and Housing Act; Federal and California Labor Codes).

2.Political & Organizational Navigation – Ability to work skillfully with politics, procedures, and protocols across organizational levels and boundaries.Understands the inner workings of County Government and interrelationships of the department and other groups (e.g., County department managers, executives from external agencies). Knows the history and culture of the department and organization. Gets things done through formal channels and informal networks. Aligns and maneuvers division resources and internal politics skillfully to solve problems or accomplish goals. Knows who formally and informally has power to enable or block progress.

3.Problem Solving/Decisiveness – Identifies and analyzes problems/issues related to Workers' Compensation.Gathers information from colleagues and distinguishes between relevant and irrelevant information; makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action to accomplish organizational goals in a professional and timely manner.

4.Customer Service– Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others. Develops and maintains effective relationships with others (e.g., co-workers; supervisors/managers; representatives from County departments and other private/public organizations); may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

5.Analyze/Interpret Data– Draws meaning and conclusions from quantitative (e.g., loss run reports, indemnity reports) or qualitative (e.g., policies and procedures related to Workers' Compensation) data. Accurately summarizes data and presents it in charts, tables, graphs and computational or statistical reports.

This assessment is weighted25%. All completed T&E questionnaires will be scored according to standardized criteria established and approved by a panel of subject matter experts.

Instructions for Completion

Carefully read the official County job bulletin for this examination.

You will receive points for each question based on the response(s) you provide. You will receive zero points for any question on which you do not provide a response.

Certification StatementBy completing the following, I hereby attest that all information I have provided in this T&E Questionnaire is true and complete to the best of my knowledge.I acknowledge that Human Resources staff may contact my supervisor(s) to verify the information that I have provided. I understand that any misrepresentations, falsifications, or omissions of material facts violates Civil Service Rules and may subject me to actions including removal from this examination.

Furthermore, I certify that I will not disclose the questions used in this examination to any candidate nor will I provide any information to anyone concerning anything related to the questions posed to me other than concerned parties in an official protest or appeal.I understand that violation of this agreement can result in my disqualification from this examination as provided by Civil Service Rules.

+ I understand and agree to abide by the above Instructions for Completion and Certification Statement.

08

Do you possess a bachelor's degree from an accredited college or university in Insurance, Risk Management, Human Resources, or a closely related field?

+ Yes

+ No

09

If you answered "Yes" to the above question, in the comment box below, provide thename of the institution who conferred the degree, as well as thedegree major. If you answered "No" to the above question, then indicate "N/A".

*To receive credit for your education, you must include a legible copy of your official diploma, official transcript, or letter/certificate from an accredited institution with your application. If you are unable to attach with your application, you may email a copy to [email protected] within seven (7) calendar days of submitting your application. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf

Ensure documents are unlocked before attaching to your application or emailing to exam analyst, as we do not accept password-protected documents.

10

How many years of verifiable experience do you have in the administration of Workers' Compensation claims?

+ No experience or less than 3 years

+ At least 3 years, but less than 4 years

+ At least 4 years, but less than 5 years

+ At least 5 years, but less than 6 years

+ At least 6 years, but less than 7 years

+ At least 7 years, but less than 8 years

+ 8 years or more

11

In the comment box below, you must indicate your position title, employer, supervisor name and phone number, and approximate dates of your experiences, andprovide an example that briefly describes your experience. If you do not have this experience, then indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Please limit your response to 200 words or less.

12

Select the response thatBESTdescribes your level of knowledge and expertise in the experience you included in the previous question?

+ I have no experience performing this task.

+ I have performed this task on the job, with close supervision from a supervisor, manager, or senior employee.

+ I have performed this task as a regular part of a job, independently, with minimum/minor review by a supervisor, manager, or senior employee.

+ I have performed this task independently as a central or major part of my work AND I have trained others in performance of this task, and/or others have consulted me as an expert for assistance in performing this task.

13

In the comment box below, you must indicate your position title, employer, supervisor name and phone number, and approximate dates of your experiences, andprovide an example that briefly describes your experience. If you do not have this experience, then indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Please limit your response to 200 words or less.

14

Which of the following quantitative and/or qualitative data have you presented to upper management (e.g., County department managers, executives from external agencies) when reviewing and validating Workers' compensation claims?

(Select All that Apply)

+ California Workers' compensation laws

+ Los Angeles County Workers' compensation policies and procedures

+ Loss run reports

+ Indemnity reports

+ I do not possess this experience.

15

In the comment box below, you must indicate your position title, employer, supervisor name and phone number, and approximate dates of your experiences, andprovide an example that briefly describes your experiencewitheachselection made in the previous question. If you do not have this experience, then indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Please limit your response to 200 words or less.

16

How many years of verifiable experience do you have reviewing quantitative (e.g., loss run reports, indemnity reports) and/or qualitative (e.g., policies and procedures related to Workers' Compensation) data for Workers' Compensation claims?

+ No experience or less than 3 years

+ At least 3 years, but less than 4 years

+ At least 4 years, but less than 5 years

+ At least 5 years, but less than 6 years

+ At least 6 years, but less than 7 years

+ At least 7 years, but less than 8 years

+ 8 years or more

17

In the comment box below, you must indicate your position title, employer, supervisor name and phone number, and approximate dates of your experiences, andprovide an example that briefly describes your experience. If you do not have this experience, then indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Please limit your response to 200 words or less.

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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