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Customer Supply Chain Analyst - Hybrid

Hybrid in Towson, MD, New Britain, CT or Valley City, OH

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

The Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This role is a key interface with channel, sales, supply/demand, and distribution leveraging data driven analysis to drive continuous improvement in unit fill rate and on time delivery performance metrics. The Customer Supply Chain Analyst will foster strong professional relationships within the Commercial and Industrial Channel to quickly resolve customer issues, by identifying root cause and offering solutions to operational challenges.

As a Customer Supply Chain Analyst, you’ll be part of our Global Supply Chain team as a hybrid employee in Towson, MD, New Britain, CT or Valley City, OH. You'll get to:

+ Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability.

+ Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.

+ Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team.

+ Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance.

+ Monitor weekly/monthly unit fill rate and on-time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts.

+ Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations

+ Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts.

+ Reviewing and managing Consumption and Supply/Demand alignment

+ Product Reservation / Allocation recommendations and management

+ Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have

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+ BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related preferred.

+ 1-5 years of experience in areas such as Customer Operations, forecasting, inventory management, or supply/operations planning.

+ Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI)

+ Desire to be technical using analytical tools.

+ Process Management/Improvement mindset required.

+ Ability to lead, coach and train peers

+ Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers.

+ Strong analytical abilities to identify opportunities for improvement and propose solutions.

+ Project management skills to coordinate and manage cross-functional team members.

+ Strong problem solving ability.

+ Ability to work across organizational boundaries and levels.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

+ Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

+ Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

+ _Learn:_ Have access to a wealth of learning resources, including our digital learning portal.

+ _Belong:_ Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

\#LI-JA1

\#LI-Hybrid

The base pay range for this position in Maryland is $ 65,000 - $75,000 per year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Decker’s internal or external careers site.

_We Don’t Just Build The World, We Build Innovative Technology Too._

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)