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Why Wells Fargo

**Are you looking for more? Find it here.** At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.

Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking a **Lead Analytics Consultant** to join our Analytics & Decision Support (ADS) team, leading the development and enhancement of reporting and analytical solutions for our Contact Center operations. These solutions are used to gauge performance, support resource planning, perform controls, and support other functions. This role is ideal for a self-starter with strong attention to detail, deep SQL expertise, and a strong understanding of contact center operations and/or workforce management.

In this role, you will:

+ Design, build and maintain reporting and analytic solutions used by contact center, workforce management and other teams.

+ Partner with business stakeholders to understand their needs, translate them into technical requirements, and help deliver solutions.

+ Help lead and coordinate larger development activities, including testing, and production support, ensuring timely and accurate data and information delivery.

+ As needed, leverage SQL and other technical expertise to extract, transform, and analyze data from multiple sources.

+ Ensure reporting solutions are accurate, scalable, and aligned with business goals.

+ Identify opportunities to improve data quality, reporting efficiency, and user experience.

+ Serve as a subject matter expertise on contact center / workforce management data.

+ Strongly adhere to ADS development processes and procedures.

Required Qualifications:

+ 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Understanding of Database Management Systems and demonstrated proficiency in SQL.

+ Proven experience working with contact center data, operations, or workforce management.

+ Strong communication and collaboration skills

+ Experience with Agile methodologies and tools like Jira and Confluence.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$100,000.00 - $196,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

Posting End Date:

20 Oct 2025

*** **_Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-499350