• Desktop Support Technician

    TEKsystems (Waukegan, IL)


    Description

    The Desktop Support Technician provides on-site technical support for hardware, software, and network-related issues. This role is essential in ensuring minimal disruption to business operations by efficiently troubleshooting and resolving IT problems. The technician acts as a key liaison between the IT department and end users, delivering exceptional customer service and technical expertise.

    Key Responsibilities

    + Respond promptly to service requests and incidents via phone, email, or in person.

    + Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.

    + Install, configure, and upgrade hardware and software in accordance with company standards.

    + Assist users with application, operating system, and network connectivity issues.

    + Document support activities and resolutions in the ticketing system.

    + Collaborate with IT teams on escalated issues and project implementations.

    + Educate users on IT policies, procedures, and best practices.

    + Maintain IT asset inventory and ensure compliance with security protocols.

    Qualifications

    + High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.

    + 1–3 years of experience in desktop support or IT helpdesk roles.

    + Proficiency in Windows and macOS, Microsoft Office Suite, and common IT hardware.

    + Strong problem-solving skills and ability to work independently.

    + Excellent communication and interpersonal skills.

    + Customer-focused with strong attention to detail.

    + Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus.

     

    Physical & Work Environment Requirements

     

    + Ability to lift and move equipment up to 25 lbs.

    + May require walking between offices and accessing equipment in tight spaces.

    + Standard business hours; occasional after-hours support may be required.

    Required Skills

    + Windows 10, Active Directory, Office 365, Outlook

    + Desktop and hardware support, imaging, deployment, SCCM

    + Printer and peripheral troubleshooting

    + Remote support tools (e.g., Bomgar, RDP)

    + ServiceNow or similar ticketing systems

    + Virtual meeting tools (preferably Microsoft Teams)

    + Mobile device support (iOS/Android)

    + Asset management and inventory tracking

    + Strong customer service and communication skills

    Preferred Experience

    + 3–5 years of desktop support in a corporate environment

    + Experience with OneDrive and Microsoft 365 collaboration tools

    + Familiarity with Mac support and cross-platform environments

    + Adaptive, flexible, and able to prioritize in a fast-paced setting

    Pay and Benefits

    The pay range for this position is $23.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Waukegan,IL.

     

    Application Deadline

     

    This position is anticipated to close on Oct 29, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.