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Job Title:

Specialist, Renewal Sales

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You will:

+ Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities

+ Provide accurate weekly/ monthly/ quarterly sales forecast

+ Mastery of product knowledge and technical understanding of services to assess client requirements

+ Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

+ Manage external competitive pressures and handle objections to retain customers or win new customers

+ Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

+ Work with your team and management to provide a professional experience during all interactions with customers and prospects

+ Maintain the customer management system (CRM) to ensure all relevant data is captured

+ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

You have:

+ 2+ years of experience working in a customer service or sales capacity

+ Prior success in achievement of personal and team sales quota/goals

+ Experience in high-volume calling

+ Experience learning new technology and data

+ Excellent knowledge of Microsoft programs

+ Experience working with Salesforce.com or similar CRM

Our Benefits and Perks

+ Various medical, dental, vision plan and life insurance programs

+ Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

+ Paid time off, disability programs and paid parental leave.

+ Rewards and Recognitions

+ Wellness Incentive Program

+ Learning and Development Programs

+ Base Pay of $30,200 ($14.52 hourly) or more based on qualifications/experience

+ Annual bonus potential (target up to $5,325)

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time2025-11-28

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .