"Alerted.org

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Summary** **:

Direct, train and supervise a group of personnel within a designated area of Patient Financial Services. Must demonstrate strong leadership, interpersonal relationship skills and abilities and assist with team development in areas of continuous improvement, team building skills and team performance. Functions as supervisor/manager with department.

Minimum Qualifications** **:

**Education:** High school diploma or equivalent, prefer Bachelors degree.

**Experience:** Two years experience in patient financial heath care setting and possess a basic knowledge of health insurance. Knowledge of medical terminology preferred. Must successfully complete a medical terminology course or demonstrate competency through testing within the first year of employment.

**Experience specific to Self-Pay:** Prefer Bachelors degree and two years experience OR High School Diploma or equivalent and five years experience. Experience in revenue cycle/patient financial services operations as well as experience in a supervisory position including knowledge of billing/medical terminology strongly preferred.

Licensure/Certification: None

**Primary Source Verification (if applicable):** N/A

**Knowledge/Skills:** Basic computer skills required; PC and Windows experience preferred; good organizational skills and the ability to effectively handle multiple priorities and deadlines; strong math skills; excellent verbal and written communication skills to effectively deal with customers and staff; ability to diplomatically and respectfully deal with customers in person and via telephone.

**Other:** Ability to maintain confidentiality of sensitive information.

**Contacts** **:** Office, hospital or other health care setting with constant contact with patients, visitors and general public and/or health system or Patient Financial Services employees.

Responsibilities:

1. Manage front line staff responsible for billing and collections of hospital third party receivables including: hiring, orienting, training, monitoring productivity, evaluating performance, supervising daily, ensuring quality assurance, scheduling, disciplining and terminating.

2. Complete bi-weekly time and attendance and payroll accurately and timely.

3. Complete daily, weekly and monthly reporting, e.g., STAR reports, aged trial balances, etc.

4. Facilitate process improvement within the respective area to streamline processes for more efficiency.

5. Participate in inter-departmental meetings as required.

Performs other job duties and responsibilities as required.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

+ Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

+ Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

+ Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

+ Tuition assistance, professional development and continuing education support

_Benefits may vary based on the market and employment status._

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]