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*Our services impact EVERY Montanan!* *_MISSION STATEMENT _** * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana. The Information Management and Collections Division serve Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filings, resolving overdue debt, and collecting other state agency’s debt. ** *What We Can Offer You* The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/*9.17*/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information athttps://benefits.mt.gov/.In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. *_DUTIES_* ** *Job Overview:* ** This position resides in theCollection Services BureauofDepartment of Revenue.Duties include directing and coordinating tax collection activities to satisfy liabilities owed to the state by contacting taxpayers regarding delinquencies and applicable policies,statutes, and to establish payment plans; providing document review, process control, and related support services; and providing exceptional customer service. The position reports to a unit manager and does not supervise other staff. ** *Key responsibilities include:* * Contacting Montana citizens via phone, mail, email, or other methods as necessary. * Taking payments over the phone. * Working with citizens to negotiate reasonable payment plans within department guidelines. * Conducting extensive research to locate contact information such as phone numbers and addresses. * Researching and determining individuals liable for trust tax balances. * Maintaining confidential citizen records in our integrated tax system. ** /Knowledge of:/ · Tax collection methods and procedures · Database operations · Basic accounting and financial records analysis · Records maintenance procedures · Standard office procedures // /Skills in:/ · Negotiation// · Customer service// · Accuracy and attention to detail// · Conflict resolution// · Microsoft programs and other data base applications// · Written, verbal, and interpersonal communication// // /Ability to:/ · Demonstrate self-motivation// · Follow instructions// · Provide timely customer service// · Handle multiple priorities under deadlines// To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources. ([email protected] or 406-444-9858) (All computer systems and tax guidelines will be trained on the job.) *_REQUIRED APPLICATION MATERIALS_* Please submit the following application material: · Complete state application Submissions incomplete or missing relevant materials will not be reviewed or considered. *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. **_Special Requirements_** Eligibility for employment will be subject to the following: · **Criminal Background Check**. Circumstances involving convictions will be reviewed · **Tax status must be current.**Circumstances involving tax status issues will be reviewed *_Working Conditions_*__ · Work hours may exceed 40 hours from time to time, including weekends · Office environment · Lifting is infrequent, less than 15 pounds · Some travel may be required, must have a valid driver’s license · This job cannot be performed at an alternate work site *_REMOTE/TELEWORK:_*This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Fulltime telework is not available. *_Training Assignment:_* This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. Successful applicants are required to successfully pass DOR tax and background check(s).*__* *_EDUCATION / EXPERIENCE_* The minimum level needed on the first day of work is: · High school diploma or GED. · Three years of job-related work experience made up of customer service, debt collections, or credit and finance. · Other combinations of education and experience will be evaluated on an individual basis. **** **Title:** *Collections Agent 1* **Location:** *Helena* **Requisition ID:** *25142372*