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Position: Pick Up & Delivery Administrator

Job Description:

Forward’s Carrier Management team is seeking a Pickup & Delivery Administrator. The position requires a self-motivated individual who can efficiently communicate, and problem solve shipment and billing challenges. This role is responsible for ensuring system errors are fully resolved in a timely manner and will be graded on meeting set KPIs. This will include engaging with IT, Billing, and Sales to ensure a resolution is obtained and implemented. The position will determine if additional cost entries and charge fees meet company standards and requirements based on information entered by various teams. The review process includes compliance with comment/note entries, emails, and other various company processes. The Pick Up & Delivery Administrator will work with local and remote personnel to address core problems found and resolve issues identified along with other duties assigned as needed.

Core Responsibilities and Duties:

+ Operate with integrity and a safety and service-centric mindset

+ Ensure the daily performance of Forward’s Pick Up & Delivery (PUD) vendors meets company expectations

+ Ensure vendor and terminal understanding and accountability to meet Key Performance measures:

+ On-time service performance

+ Proof-of-service data within 30 minutes of service completion

+ Proof-of-Delivery images are made visible to customers by the following morning

+ Vendor invoicing is performed systematically within contractual guidelines

+ Ensure accessorial charges are denied or applied with proper judgement, documentation, accuracy and professionalism

+ Operate and oversee the PUD assignment in a way that avoids claims

+ Professional communication

+ Perform basic math, typing, computer literacy, and utilize multiple software applications

+ Initial search for lost freight

+ Use effective organization and multitasking skills to operate successfully in a fast-paced environment

+ Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership

+ Other duties as assigned

Qualifications:

+ Interest and aptitude for Logistics, Transportation, Customer Service and/or Leadership

+ Ability to work individually and as part of a team

+ Ability to build positive and effective work relationships

+ Excellent verbal and written/email communication skills

+ Self-discipline

+ Multitasking ability in a fast-paced environment

+ Fluent in Microsoft applications such as Excel, 365, Word, Power Point

+ Adept knowledge of current process and applications

+ Effective Interpersonal skills

+ Valid Driver’s License

+ Reliable attendance

Benefits:

+ Recession resistant

+ Comprehensive Benefits Package, including 401K match and paid time off

+ Affordable, good quality health insurance

+ Opportunity to learn the industry and build a national network of professional connections

+ Skills training and experience attractive for numerous Promotional opportunities

+ Growth potential in a company with numerous verticals and the desire to promote from within

+ Desirable location and a welcoming environment

Forward Air is an Equal Opportunity employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team