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Group Benefits Analyst 1, 2, OR 3

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Group Benefits Analyst 1, 2, OR 3

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OGB 101625 ERG

Department

Office of Group Benefits

Opening Date

10/16/2025

Closing Date

10/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Group Benefits has a vacancy. This position is located in the Customer Service division.

The Office of Group Benefits administers the State's health and life insurance plans and related benefits programs.

AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:

• Focusing on Customers : The ability to serve the needs of those who support and/or rely on the services provided.

• Making Accurate Judgments : The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

• Thinking Critically : The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Three years of experience in employee benefits, health services, health insurance claims processing, or contracts; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=165360) .

Job Duties and Other Information

Job Duties:

• Conduct routine customer service duties such as taking inbound calls in a call center environment to provide assistance and information to plan members, agency representatives, plan providers, third-party companies, and the general public, and or individuals requesting information about the benefits and plans offered to applicable employees, retirees, and their dependents.

• Research and analyze complex situations and complaints for problem resolution and/or provide assistance/information to vendors, plan providers, agency representatives, and members.

• Research and retrieve member records in the imaging system to verify enrollment changes to health and life insurance coverages.

• Provide assistance to member agencies and benefits providers such as insurance companies, drug providers, pharmacists, etc. to provide clarification and verification of plan members’ eligibility for services and products, and for deceased employee/retirees processes such as update of records, notifications to various entities (Vital Statistics), and coverage adjustments for surviving family members, etc.

• Analyze Medicare data to determine member eligibility and ensure OGB records coordinate with the reports from the Centers for Medicare portal.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as a Group Benefits Analyst 1, 2, or 3.

Compensation: This position also has retention pay of $1.00 per hour for each hour worked.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Contact Information:

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email:[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

02

FC: Explain your rating by providing specific and relevant examples in the box below.

03

MAJ: Rate your ability to make accurate judgments based on our definition: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

+ 1= I have no experience and/or am uncomfortable making accurate judgments

+ 2= I have limited experience or require assistance to make accurate judgments

+ 3= I can make accurate judgments

+ 4= I can make accurate judgments and help others improve their ability to make accurate judgments

04

MAJ: Explain your rating by providing specific and relevant examples in the box below.

05

TCr: Rate your ability to think critically based on our definition: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

+ 1= I have no experience and/or am uncomfortable thinking critically

+ 2= I have limited experience or require assistance to think critically

+ 3= I can think critically

+ 4= I can think critically and help others improve their ability to think critically

06

TCr: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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