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Your role at Dynatrace

As an Incident Response Program Manager, your role will be critical & high visibility, supporting the organization’s response to critical IT and business-impacting incidents, coordinating cross-functional teams and ensuring timely resolution to minimize business disruption and maximize employee, customer, and investor community trust. This role requires a blend of hands-on technical expertise, strategic program development, project management, and strong cross-functional collaboration.

Key Responsibilities:

+ Support incident lifecycle, from detection and assessment to resolution & post-incident review, ensuring appropriate level of urgency from stakeholders.

+ Coordinate activities and communications of cross-functional teams, involving third parties as necessary, and in conformance with the Dynatrace Incident Response Plan.

+ Keep and maintain formal incident documentation throughout the incident lifecycle.

+ Hold incident team members and key providers accountable for delegated action items during an incident.

+ Coordinate the activities of the Incident Response Team for security and business continuity events.

+ Work with Legal & communications teams to facilitate and compile frequent, high-quality communications to internal and external stakeholders, including executive staff.

+ Support war rooms while establishing other temporary communication channels as warranted during an outage.

+ Coordinate and manage post-mortem and root cause analysis exercises after incident resolution and integrate lessons learned into go-forward operations.

+ Coordinate bi-annual testing cycles of the Incident Response & Business Continuity plan to ensure appropriate operational readiness, coverage & ownership, and process adherence.

+ Drive the development and completion of additional Incident Response playbooks to better prepare Dynatrace for additional crisis management.

+ Become a trusted advisor and partner to your business stakeholders.

This position is able to sit remotely. Candidates who live within a 45 mile radius of Boston, MA, Detroit, MI, Denver, CO, or Mountain View, CA will be required to work hybrid (2 day per week) out of our Dynatrace office.

What will help you succeed

Minimum Requirements:

+ 8+ years of relevant experience.

+ Bachelor’s degree & leadership experience required.

Preferred Requirements:

+ Experience in Incident Detection & Response in a high-tech SaaS environment.

+ Strong interpersonal leadership, presentation, and communication skills; sense of ownership & urgency.

+ Candidate must have the ability to coordinate multiple disciplines while focusing on not only the immediate incident requirements, while also anticipating future steps of the incident lifecycle.

+ Thrive working under pressure. Candidate must demonstrate resilience and the capacity to maintain a constructive attitude during high-pressure situations.

+ Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems.

+ Excellent contextual interpretation and writing skills, as well as an effective ability to summarize and communicate with technical and business audiences, are required.

Why you will love being a Dynatracer

+ A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

+ Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

+ A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

+ An environment that fosters innovation, enables creative collaboration, and allows you to grow.

+ A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

+ A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all

+ A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards

DOE, salary $160K - $180K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.