• Customer Service Vending Solutions

    AFC Industries (West Chester, OH)


    Job Description

    PF Markey an AFC Industries Company is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

     

    We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

     

    We are A Company Culture Devoted to Innovation & Improvement

     

    PF Markey an AFC Industries Company provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

     

    Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

    PRIMARY RESPONSIBILITES:

    + Assists with establishing, maintaining, and developing business and social relationships with customers and vendors to enhance the potential for achieving maximum profitability and growth

    + Provides sales support for AFC personnel

    + Prepares, proofreads, compiles and distributes quotes, proposals, and customer correspondence

    + Provides order processing for incoming customer orders and subsequent orders to vendors and suppliers

    + Follows up to ensure commitments are met

    + Processing of RMAs and all related activities associated with the RMA process

    + Develops and maintains all relevant customer files and records per AFC policies

    + Proper management and analysis of assigned vending machines and reporting software including:

    + Maintain inventory accuracy in both Vending and P21 systems

    + Days of Supply

    + Set up and maintain Family/Category/Type for all items

    + Creating PO & Tags

    + Reviewing and adjusting min/max values

    + Creation of jobs and assignment of items to those jobs

    + Pricing accuracy

    + Part number entering & updating

    + Slow & Dead inventory

    + Assigning Bins

    + Proper navigating the ERP system (P21) for research purposes including Sales History and past Pricing

    + Expedites the prompt resolution of customer problems, questions, concerns and discrepancies. Notifies the appropriate AFC personnel of situations that are beyond the scope of the Customer Service responsibility level

    + Support of warehouse responsibilities as needed

    + Receive and put away all incoming inventory ensuring inventory accuracy is kept

    + Set up and delete bin locations for all in stock tooling managed

    + Perform all shipping functions (Maintain the quality and 100% accuracy of all incoming and outgoing shipments.)

    + Load vending machines as needed

    + Other assignments as needed or requested

    STANDARDS FOR PERFORMANCE:

    + Maintain inventory levels to stay in-stock, but avoid overstock

    + Work with Customer to eliminate obsolete / dead inventory

    + Quote items as needed

    + Enter jobs and assign items as need to ensure inventory availability as needed

    + Zero out of stocks for assigned inventory locations

    + Maintain inventory accuracy in vending system and P21

    + Maintain contract in P21 for pricing accuracy

    BEHAVIORS:

    + Reliable - be to work on time

    + Accountable

    + Can do attitude

    + Hustle and smile

    + Always be willing to help others

    + Always be respectful of others

    + Understand and demonstrate the Core Values of the Company

    QUALIFICATIONS AND EDUCATION REQUIREMENTS:

    + Must be able to lift 30 lbs.

    + Capable of bending, twisting, and squatting

    + High School Diploma or higher

    PREFERRED SKILLS:

    + Microsoft Office: Outlook, Excel, Word, PowerPoint

    + Basic computer skills

    + Organizational Skills

    + Time Management Skills

    + Exceptional written and verbal communication skills

    Position: Full-time

    Hourly Pay: $22.00-24.00

     

    Work Hours: Monday - Friday; 8 hours daily, flexible schedule

    Benefits:

    + 401(k)

    + 401(k) matching

    + Dental insurance

    + Flexible spending account

    + Health insurance

    + Life insurance

    + Paid time off

    + Vision insurance

     

    _We are an AA/EEO/Veterans/Disabled employer._