• Principal Launchpad Service Reliability Engineer

    Pegasystems (Waltham, MA)


    Principal Launchpad Service Reliability Engineer

     

    Job Category: Product Engineering

    Meet Our Team:

    Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Engineer, you’ll work on a new, lean, globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.

     

    _Please note this role is onsite in Waltham 3 times per week._

    Picture Yourself at Pega:

    At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.

    What You'll Do at Pega:

    + Define and implement SLOs, SLIs, and error budgets to guide reliability goals.

    + Collaborate with product and platform teams to design scalable, fault-tolerant systems.

    + Drive incident response, root cause analysis, and continuous improvement.

    + Champion automation, observability, and DevOps best practices.

    + Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery

    Who You Are:

    + A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.

    + Proven experience working on an SRE or DevOps teams in a cloud-native environment.

    + Comfortable working with globally distributed teams and navigating cultural and time zone differences.

    + Strong background in systems engineering, distributed systems, and CI/CD pipelines.

    + Excellent communicator and collaborator, able to influence across functions.

    What You've Accomplished:

    + 5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity

    + Strong experience working on an SRE team in a SaaS company.

    + Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).

    + Record of success working independently

    + Bachelor's Degree preferred but not required

    + Relevant cloud certifications (AWS, GCP) or CKAD a plus

    Pega Offers You:

    + Analyst-acclaimed technology leadership.

    + Continuous learning and development opportunities.

    + An innovative, inclusive, agile, and fun work environment.

    + Competitive compensation, bonus incentives, and equity participation.

    \#LI-CL1

    Job ID: 22418

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity