• Level 2 Support Technician

    CompuCom (Littleton, NH)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Level 2 Support Technician** to join their team **onsite** in Littleton, NH and provide technical assistance and customer service. The ideal candidate will have a strong background in Windows desktop support, hands-on troubleshooting, and experience working with IT vendors and local site teams. This role requires strong communication skills, independence, and a proactive approach to solving technical issues efficiently.

    Duties and Responsibilities** **:

    + Provide advanced troubleshooting for hardware, software, and network issues for end users via phone, email, and chat

    + Diagnose and resolve desktop, laptop, and printer issues, including replacements and imaging

    + Support and maintain Windows-based systems with some exposure to macOS

    + Perform desktop and laptop imaging, deployment, and upgrades

    + Manage user accounts, permissions, and access in Active Directory

    + Maintain and update ITSM ticketing systems to ensure timely issue resolution

    + Provide support for Microsoft Office 365, including MS Teams, Outlook, and other productivity tools

    + Serve as the primary IT contact for vendors during system implementations

    + Coordinate and manage relationships between client IT, vendors, and local site support

    + Provide on-site "hands and feet” assistance during IT implementations and maintenance activities

    + Test IT systems during setup, including network access, wireless, and telephony

    + Deliver professional and courteous customer service to all users

    Skills and Qualifications** **:

    + Minimum 3 to 5+ years of experience in deskside PC support or IT customer service roles

    + Strong technical and problem-solving skills for hardware, software, and network environments

    + Expertise with Windows operating systems (Windows 10/11)

    + Basic experience supporting macOS environments

    + Experience with desktop/laptop imaging and deployment

    + Working knowledge of Active Directory and ITSM ticketing tools

    + Proficiency with Microsoft 365 applications and Teams

    + Excellent communication, organization, and customer service skills

    + Ability to work independently with minimal supervision

    **Wage Range** :

     

    The rate for this position is between **$23.00 - $26.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

    \#INDCCStaffing

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.