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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech II to join our team.

Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

This role is hybrid, with regular onsite work required in Jacksonville, FL

Work hours are 8-5 hours Monday- Friday

Responsibilities

+ Ability to multitask and stay calm under pressure, dealing with ongoing problems

+ and deadlines.

+ Maintains, analyzes, troubleshoots, and repairs computer systems, hardware,

+ and computer peripherals.

+ Ability to troubleshoot BSOD.

+ Documents, maintains, upgrades, or replaces hardware and software systems.

+ Trains employees, identifies, analyzes, and repairs product failures.

Skills & Qualifications

Experience & Certifications

+ Requires at least 2 years of experience in the field or in a related area

+ Expert with a variety of the field's concepts, practices, and procedures

+ Prior experience in a similar role with In depth knowledge of troubleshooting complex MS Office 365 issues, and experience with working in a cloud-based environment.

+ Experience with Intune\Autopilot, and Azure is preferred

+ A+ Certification preferred

Operating Systems & Software

+ Windows OS knowledge (Windows 10 and Windows 11)

+ Microsoft Office 365

+ Familiar with Apple MAC OS

+ Software performance troubleshooting.

+ Understanding of the Windows 10/11 Boot process

Networking & Connectivity

+ Able to troubleshoot VPNs

+ Support mobile users for network access, email support, and troubleshooting

+ Command Line Tools for diagnosing connectivity issues

+ Active Directory knowledge

Hardware

+ Desktop and Laptop hardware knowledge

+ Driver Updates/driver issue diagnosis

+ Printer hardware knowledge

+ Able to use image processes to configure clients' desktops and laptops

Tools & Systems

+ Able to support Outlook client – send/receive email issues

+ Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn

+ Mobile Device Management

+ Able to use ServiceNow or similar ticketing system

+ Event Log diagnosis

Soft Skills

+ Performs a variety of complicated tasks

+ Excellent customer service skills

+ A wide degree of creativity and latitude is expected

Wage Range** **:

The hourly rate for this position is between $16.50 - $24.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

**Benefits** :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

\#INDCCCorp

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.