• Business Office Associate - Lead

    CARMAX (Wichita, KS)


    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207

     

    CarMax, the way your career should be!

    Summary:

    Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

    Essential Duties and Responsibilities:

    + Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.

    + Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.

    + Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.

    + Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.

    + Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.

    + Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.

    + Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.

    + Assesses risk in Asset Protection reviews and approves store cash handling procedures.

    + Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

    Qualifications:

    Work requires ability to:

    + Model what good looks like when interacting with Associates, customers and vendors

    + Create maintain a positive work environment

    + Delegate effectively in order to meet deadlines

    + Follow up with Associates inside and outside of the Business Office

    + Make decisions using independent and sound judgment

    + Resolve customer and associate concerns

    + Read, interpret and transcribe data in to maintain accurate records

    + Understand numeric filing system

    + Use word processing, spreadsheet and other programs, displaying intermediate PC skills

    + Multi-task in a high energy, fast-paced work environment

    + Lift objects that weigh as much as 15-20 lbs

    + Speak and listen effectively while working with internal and external customers in person and over the phone

    + Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

    Working Conditions:

    + Pleasant but noisy office environment

    + May require walking or standing for extended periods of time

    + Flexible work hours with opening and closing shifts that includes nights, weekends, holidays

    + Wears CarMax clothing (acquired through the company) at all times while working in the store

     

    Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.