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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub** **Function:

Medical Affairs

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a **Senior Director,** **Scientific Affairs,** **Medical Information Scientific Engagement** leader located in **Titusville, NJ.**

Purpose:

The Senior Director, Scientific Affairs, Medical Information Scientific Engagement (MISE) is responsible for the strategy, innovation, operations, management and continuous optimization of the scientific engagement strategies across the JJIM portfolio of products. The Senior Director provides leadership and oversight to the overall MISE group, including:

+ Therapeutic Area teams (scientific product knowledge experts) who provide scientific engagement to customers for prioritized products to respond to unsolicited MIRs, develop patient scientific content, one-off custom responses for HCPs and MI booth support

+ Vendor management team with accountability for vendor(s) secured to handle unsolicited MIRs and product complaints from customers and a Compliance and Audit team to assure quality and compliant organization

+ Capabilities and Innovation team responsible for transformative customer support systems, processes and technologies, and robust analytics program

This is a critical role within Scientific Affairs and is a customer and compliance focused position assuring continuous business processes and uninterrupted provision of Med Info engagement services across all channels and related modes of contact to JJIM, while assuring all product events are efficiently managed, service levels maintained and customer experience is optimized.

Responsible for the development of all employees within the department by supporting the development of Human Resources Planning (HRP) programs including management development and training to meet current and future business needs. Provide an environment which encourages, values, and lives the company’s commitment to equal employment opportunity.

You will be responsible for** **:

Strategy and Operations Management:

+ Develop, design and execute customer and patient scientific engagement strategies and technology/innovation roadmap.

+ Oversight and execution of day-to-day workforce management, monitors the flow of customer contacts and statistical trends to assure seamless scheduling for coverage of MISE; provides oversight to major vendor(s) to assure that processes are consistently followed in accordance with standards for handling of Medical Information requests.

+ Provide leadership and collaborate on the design, execution and operations support of the Med Info technology stack – CRM, CMS, telephony systems

+ Actively engage and participate on leadership boards, including the Medical Information Leadership Team, the MISE LT, the global Medical Information Leaders Council (GMIL) Governance team, etc.

+ Responsible for an operations strategy inclusive of capabilities, technologies, supplier/partner planning that reflect the evolving and future medical information support and scientific content needs of patients and customers across the JJIM portfolio.

+ Build and maintain strong working relationships with key partners and stakeholders across multiple sectors and functional areas, worldwide, (e.g., Medical Affairs, Marketing, Information Technology, Payer Access Teams, Sales, IT, Procurement, Legal, Finance, Healthcare Compliance, Commercial Quality, Global Medical Safety Organization, Patient Engagement Customer Solutions, etc.)

Deploy resources and budget:

+ Recruit and hire qualified, diverse, knowledgeable staff.

+ Develop team for optimal performance and customer focus.

+ Promote continuous learning and foster a team environment across the department.

+ Manage MISE budget of ~$6MM USD

Assure compliance and quality organization through alignment and consistent execution of business processes:

+ Work closely with Systems Operations for quality oversight to ensure adherence to established policies and standards for intake of AEs and PQCs and instill an active compliance culture within the organization

Oversee all product launches/events to ensure effective management by MISE:

+ Enable teams to manage product situations, including exquisite planning for new product launches and handling of crisis events through flexible urgent incidence response.

+ Identify potential internal/external impacts and provide a framework for building resilience and capability for effective response.

Human Resources Management:

+ Committed to equal employment and inclusion; empowers direct reports/teams to live into this commitment

+ Builds and executes a robust Inclusion and Talent and Succession Planning program

+ Promote a culture of collaboration and active participation by team members

+ Oversee external project management resources and/or vendors as needed to supplement MISE capacity

+ Lead and develop internal resources (permanent direct report or temporary developmental roles) that may be assigned

Oversee development of sustainable metrics, analytics and reporting of key performance indicators, operational effectiveness, and voice of customer data trends:

+ Build a robust MISE metrics strategy using surveys, AI and predictive analytics.

+ Identify issues and determine resolution strategies, data values and monitors customer satisfactio

Qualifications / Requirements:

+ PharmD, PhD, MD/DO or other clinical/scientific terminal degree required, MBA desirable

+ A minimum of 10 years’ experience in the pharmaceutical and/or healthcare environment required

+ Experience in Medical Information and/or Scientific Customer Engagement management/operations is highly preferred

+ Previous direct people management experience required; experience leading other people leaders desired

+ Project management of large and complex business projects; demonstrated success planning, leading and managing large-scale initiatives

+ Strategic thinking and innovative mindset

+ Enterprise leadership in a matrix environment

+ Strong collaboration and partnership skills; Ability to build consensus and impact outcomes

+ Sound knowledge of customer communication center processes

+ Strong interpersonal communication skills

+ Business continuity, crisis management or disaster recovery experience preferred

+ Strong facilitation and negotiation skills

+ Sense of urgency to manage situations with ability to remain calm

+ Local focus, global mindset

+ Up to 10% travel, mostly domestic; ability to work off-business hours during a crisis event

+ This position is located in Titusville, NJ and follows a hybrid schedule of three days in the office and two days remotely per week

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

\#LI-Hybrid

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The anticipated base pay range for this position is :

The expected base pay range for this position is $193,000 to $333,500.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits