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An Important Note about Wayfair's In-Office Policy and Salary:

Please note that this is a hybrid role based in Boston, MA, and will require you to work in the office on Tuesdays, Wednesdays, and Thursdays.

The salary range for this position is $161,000 - $172,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will also be provided as part of the compensation package.

Who We Are

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a critical role in making this vision a reality by building technology that solves meaningful customer problems in elegant, scalable, and measurable ways. We work closely with Engineering, Experience Design, Analytics, Third Party system and service providers and business leaders across the company to bring these solutions to life.

We are seeking an experienced Senior Product Manager to evolve the customer and supplier experiences for Appliances and strengthen our post-order fulfillment planning space. This role will provide the agency to influence the roadmap of two key areas within our supply chain ecosystem - 1) run product discovery and map end to end customer journey to improve the shopping experience for appliances (refrigerators, washers, dryers etc.) and 2) improve the planning of fulfillment in the post-order journey across various stages - PO generation, supplier registration, carrier label generation and post-order customer or supplier initiated changes.

In this role, you will have the opportunity to operate in a hands-on mode and build capabilities that provide a delightful customer experience.

You’ll act as a connective tissue between engineering, business stakeholders, operations, and external partners to deliver scalable and resilient solutions that power key business functions. This is a high-impact role for someone who thrives in cross-functional environments, can manage complex technical ecosystems, and is passionate about building capabilities and experiences at a large scale that powers Wayfair supply chain.

What You’ll Do

+ Run product discovery and competitive benchmarking to identify opportunities that improve the supplier and customer experience in the appliances category.

+ Lead the integration of new carriers for appliances and provide a seamless shopping experience for customers - product availability on site, earliest date for scheduling delivery, add-on services like installation, post-order tracking updates and customer communication.

+ Ensure accurate fulfillment planning in the post-order world based on triggers from customers, suppliers and carriers

+ Provide post-order fulfillment plan support for cross-functional initiatives like 3P WMS integration, and Multichannel programs that bring value for the business and customers

+ Collaborate independently with Operations and Commercial stakeholders, and technology teams across supply chain, storefront and supplier-facing to drive improvements in speed, cost and customer experience metrics.

+ Partner closely with Engineering and Analytics teams to execute against your roadmap and continually improve team velocity.

We Are A Match Because You Have

+ 7+ years of product management experience, ideally focused on enterprise platforms, or integrations.

+ Strong track record of product discovery, defining the right problems to solve, and executing deliverables to solve those problems and unlock business outcomes

+ Comfortable discussing system workflows, tech design, and architecture decisions with engineers.

+ Experience in managing complex projects involving multiple cross-functional teams.

+ Skilled at managing stakeholders, including senior leadership, and translating technical concepts for non-technical audiences.

+ Strong communicator with a proven ability to collaborate across engineering, operations, and external partners.

+ Positive, collaborative, and energetic approach to teamwork.

Why You’ll Love Wayfair

+ Time Off:

+ Paid Holidays

+ Paid Time Off (PTO)

+ Health & Wellness:

+ Full Health Benefits (Medical, Dental, Vision, HSA/FSA)

+ Life Insurance

+ Disability Protection (Short Term & Long Term Disability)

+ Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)

+ Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)

+ Caregiver Services

+ Financial Growth & Security:

+ 401K Matching (Employee Matching Program)

+ Tuition Reimbursement

+ Financial Health Education (Knowledge of Financial Education - KOFE)

+ Tax Advantaged Accounts

+ Family Support:

+ Family Planning Support

+ Parental Leave

+ Global Surrogacy & Adoption Policy

+ Professional Development & Recognition

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].