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Customer Service Rep II

**Date:** Oct 16, 2025

**Location(s):** Pensacola, FL, US, 32520

**Company:** NextEra Energy

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Customer Service Rep II

Job Overview

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

Under direct supervision:

• Handles situations, which may require adaptation of response

• Receives inbound assist telephone calls

• Responds to assist agencies’ inquiries in an efficient and courteous manner

• Records and processes commitments on customer’s accounts as appropriate

• Works with Area Coordinators to resolve agency/customer issues as needed

• Reports fraudulent conditions to management

• Assists with providing direction and guidance to less experienced team members

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Experience: 1+ years

Preferred Qualifications

• None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

**Employee Group:** Non Exempt

**Employee Type:** Full Time

**Job Category:** Customer Service

**Job Role:** Associate

**Organization:** Florida Power & Light Company

**Recruiter:** Taylor Marie Haines

**Hiring Manager:** Rocio C Insignares

Referral Bonus:

**Relocation Provided:** No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

If you require support or accommodation while seeking employment with NextEra Energy, please submit an online request using HR4U, providing your name, telephone number and the best time for us to reach you. Alternatively, you may reach out to the HR4U Contact Center at 1-(844)-694-HR4U (4748). Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.