• Dispatcher | Emergency Communications Center

    CentraCare (St. Cloud, MN)


    Job Shift: Various

     

    Assignment Category: Full-time regular

     

    Hours per Pay Period: 72-80

    Work From Home 100%: No

    Pay Ranges: 24.21-36.35

     

    Job Identification: 228691

     

    Job Category: Administrative Support

    Job Schedule: Full time

    The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

    Schedule:

    + Full-time | 72-80 hours every 2 weeks | St. Cloud

    + Evening and Night shifts | 8 to 12-hour shifts

    + Every other weekend

    Pay and Benefits:

    + Starting pay begins at $24.21 per hour; exact wage determined by years of related experience

    + Pay range: $24.21 - $36.35 per hour

    + Earn extra pay for working evening, night, and weekend shifts!

    + Tuition reimbursement and college grant programs available

    + Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more!

    Qualifications:

    + High school diploma or GED required

    + Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred

    + 1 year of emergency or high stress dispatching experience required

    + 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required

    + 2 years Ability to adapt in a dynamic work environment while possibly working under pressure

    + Prior Health Care Security/EMS Dispatch Experience preferred

    + Ability to recognize self and to maintain calm professionalism in stressful and emotional situations

    + Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment

    + Foundational understanding of emergency response practices and procedures

    + Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations

    + Maintains confidentiality in all aspects of the job

    + Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.

     

    CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.