• Customer Support Engineer - DERMS - Melbourne, FL

    Insight Global (Bellevue, WA)


    Job Description

    A client of Insight Global is hiring several ADMS/SCADA System Engineers to work in one of the following locations: Seattle, WA, Melbourne, FL, Atlanta, GA, Milford, OH, or Albany, NY.

    Key Responsibilities:

    Provide L2/L3 support for DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.

     

    Ensure system stability, scalability, and performance during high load conditions.

     

    Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.

     

    Perform incident management, problem resolution, and RCA for critical system issues.

     

    Support release management including testing, deployment, and validation of patches and upgrades.

     

    Document knowledge articles, runbooks, and storm response best practices.

     

    Provide customer training, simulations, and workshops on OMS storm features.

     

    Drive process and tool improvements to reduce restoration times and enhance outage communications

     

    Ensure adherence to ITIL processes for incident, problem, and change management

     

    Compensation: $80-130k.

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3+ years of experience in application support, energy management systems, or grid operations platforms.

     

    Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.