"Alerted.org

Job Description

Conducts regular monitoring of infrastructure components and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborates with senior engineers to implement performance tuning strategies and optimize system resources for better efficiency.

Provides technical support to users, troubleshoots and resolves complex hardware and software issues, may engage in vendor technical support. Applies predefined procedures for system tuning and optimization using IT Service Management practices. Documents support requests, resolution, and troubleshooting steps.

Develops and implements reporting frameworks to track and analyze infrastructure performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.

Contributes to the design and configuration of hardware and software systems, considering scalability, performance, and security aspects. Builds and deploys infrastructure components, ensuring proper configuration and integration.

Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Performs and collaborates with the process Owner on root cause analysis of issues and tracks, documents and reports identified patterns.

Performs routine and preventive maintenance tasks to ensure uninterrupted and optimum system performance.

Communicates effectively with stakeholders, aligning the understanding of the requirements with build teams for solution delivery. Manages the definition of business processes in order to measure, analyze, improve and control the process being reviewed in partnership with business and development teams.

Bachelor's Degree in Information Technology, related field or equivalent experience.

3+ years of relevant experience.

Communication and Collaboration - Excellent communication skills to effectively interact with stakeholders, gather requirements, present architectural proposals, and collaborate with cross-functional teams.

Incident Management - Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.

Network Administration - (Organizing, installing, and supporting the organization's computer systems, including local area networks LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Network Installation & Configuration - Configure network hardware and software components according to organizational guidelines and technical requirements. This includes the implementation and configuration of multiple servers, network devices and network management tools as well as the management of user network access to ensure stable and reliable network operations.

Quality Assurance Management - The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.

Systems Design - The process of designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.

Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.

Systems Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.

Technology Advising/Consulting - Translates business needs into enterprise/IT product solutions; partnering with the business by guiding management on future uses of technology and educates on IT solutions and initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Conducts regular monitoring of infrastructure components and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborates with senior engineers to implement performance tuning strategies and optimize system resources for better efficiency.

Provides technical support to users, troubleshoots and resolves complex hardware and software issues, may engage in vendor technical support. Applies predefined procedures for system tuning and optimization using IT Service Management practices. Documents support requests, resolution, and troubleshooting steps.

Develops and implements reporting frameworks to track and analyze infrastructure performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.

Contributes to the design and configuration of hardware and software systems, considering scalability, performance, and security aspects. Builds and deploys infrastructure components, ensuring proper configuration and integration.

Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Performs and collaborates with the process Owner on root cause analysis of issues and tracks, documents and reports identified patterns.

Performs routine and preventive maintenance tasks to ensure uninterrupted and optimum system performance.

Communicates effectively with stakeholders, aligning the understanding of the requirements with build teams for solution delivery. Manages the definition of business processes in order to measure, analyze, improve and control the process being reviewed in partnership with business and development teams.

Bachelor's Degree in Information Technology, related field or equivalent experience.

3+ years of relevant experience.

Communication and Collaboration - Excellent communication skills to effectively interact with stakeholders, gather requirements, present architectural proposals, and collaborate with cross-functional teams.

Incident Management - Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.

Network Administration - (Organizing, installing, and supporting the organization's computer systems, including local area networks LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Network Installation & Configuration - Configure network hardware and software components according to organizational guidelines and technical requirements. This includes the implementation and configuration of multiple servers, network devices and network management tools as well as the management of user network access to ensure stable and reliable network operations.

Quality Assurance Management - The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.

Systems Design - The process of designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.

Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.

Systems Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.

Technology Advising/Consulting - Translates business needs into enterprise/IT product solutions; partnering with the business by guiding management on future uses of technology and educates on IT solutions and initiatives.