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Overview

**Pay:** $65K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsible for supervision and service of meals to patients, hospital staff and/or visitors. Provide leadership consistent with the ABM Healthcare Support Services standard operating procedures.

Responsibilities:

+ Actualizes the ABM Healthcare Support Services Mission, Vision and Value statements.

+ Maintains professional behavior consistent with role as well as composure in difficult interpersonal situations.

+ Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.

+ Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team.

+ Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service.

+ Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.

+ Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required.

+ Follows Universal Precautions/Infection Control Procedures.

+ Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information.

+ Leads and/or actively participates in customer service improvement initiatives and suggest new methods that lead to better service.

+ Participates and conducts regularly scheduled meetings with assigned staff.

+ Develops/coaches department associates to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, hospital staff, patients and customers.

+ Promotes and drives departmental TQM/Customer Service initiatives; makes rounds to meet with customers, assess if their meal expectations are being met and implement service recovery as needed.

+ Proactively reports pertinent feedback to assigned manager in a timely manner.

+ Ensures that required ABM Healthcare Support Services standard operating procedures are followed and implements and maintains department policies and procedures to ensure programs meet goals within a clean and safe environment.

+ Maintain a professional appearance at all times.

+ Participate in scheduled department meetings.

+ Effectively coordinate the activities of others in order to meet goals and objectives.

+ Effectively schedule the work of others to complete operations, programs, or activities.

+ Exchange and/or obtain information from patients, families, and visitors in a tactful and professional manner.

+ Use appropriate grammar and writing styles to compose professionally written general correspondence.

+ Expediently write proposals and/or reports that clearly communicate or summarize information and satisfy the requestor.

+ Conduct meetings or lead group discussions in an effective and time-efficient manner.

+ Be prepared; take an appropriate role; facilitate active participation; manage disruptions, and ensure that meetings consistently end on time and achieve stated objectives.

+ Directs staff on the proper use of all supplies/equipment in all areas; notifies maintenance of equipment in need of repair and/or works; takes corrective action as needed until equipment operable.

+ Maintains retail cash control and retail cash deposits.

+ Monitors service, food production, sanitation and safety; identifies problems and directs staff as to corrective action to resolve and prevent occurrences.

+ Develops and implements cleaning schedules and completes sanitation inspections.

+ Ensures temperature records for food, coolers, and freezers are completed and filed per policy and procedure.

+ Document employee report offs and reports occurrences.

+ Assists with hiring and training new employees – interviews candidates for, ensures new employees are instructed on job responsibilities how and how to safely operate and clean equipment.

+ Maintains organizational records to include, but not limited to time maintenance, accident/incident reports, associate health requirements and maintenance work orders.

+ Understands and can demonstrate Hospital/ABM Key Performance indicators.

+ Completes daily, weekly and/or monthly work schedules and reports.

+ Provides direct line supervision and relief for positions under his/her direction.

+ Inventories and controls usage of supplies.

+ Takes proactive measures to ensure food quality, portion control and minimize waste.

+ Visually inspects and tastes all food products prior to opening for service; assist in preparation of foods as needed and ensures quality food for all areas.

+ Ensures meal service is provided at designated times for all services.

+ Ensures all opened/leftover food is stored properly (covered, labeled, and dated).

+ Ensures department and annual facility training programs are completed within given time frames; conducts in-service training with associates.

+ Maintains employee files, time and attendance records and corrective action process; aware of and enforces all Human Resource procedures as noted in employee personnel manual.

+ Participates in annual performance evaluation process for assigned staff ensuring review are completed per facility guidelines and time frames.

+ Takes responsibility for self-development – supports a learning environment.

+ Reports to work on time, in proper attire; requests time of in advance; follows ABM Healthcare Support Services vacation and attendance policies and procedure guidelines.

+ Demonstrates understanding of Age-Specific Characteristics for population served through age appropriate communications and care.

+ Participates in facility community service events or does volunteer work in community.

+ Complete other duties as assigned by manager.

+ Able to respond to emergencies at both nighttime and on weekends as required.

+ Able to handle varying workloads and meet deadlines as necessary.

+ Able to respond to emergencies at both nighttime and on weekends as required.

+ Able to handle varying workloads and meet deadlines as necessary.

Education:

+ High School Diploma or General Education Degree (GED).

+ Associates Degree in Food Service or related work experience preferred.

REQNUMBER: 133721

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.