• Customer Service/Consumer Specialist

    LALA US, Inc (Dallas, TX)


    JOB SUMMARY:

    Join LALA U.S. as a Customer Service/Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You’ll process high-volume orders, manage product inquiries, and support quality systems—all while helping maintain LALA’s commitment to food safety and customer satisfaction.

    RESPONSIBILITIES / DUTIES:

    • Accurately process customer orders via phone, email, web, and EDI

    • Resolve customer and product inquiries efficiently and professionally

    • Serve as the point of contact for consumer feedback, quality issues, and promotional requests

    • Generate and maintain quality issue reports

    • Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback

    • Maintain documentation, shared drives, and corporate quality procedures

    • Assist with audits, product evaluations, and training on customer care tools

    • Support cross-functional projects and respond to ad-hoc requests

    • Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)

    • Send complaint samples to external laboratory for analysis and/or identification

    • Maintain the customer requirements and customer specifications system

    WORK EXPERIENCE / KNOWLEDGE:

    • 1–3 years of customer service experience, preferably in Consumer-Packaged Goods

    • Strong communication and problem-solving skills

    • Proficiency in Microsoft Office (Excel, Word, PowerPoint)

    • Ability to manage multiple priorities in a fast-paced environment

    • Comfort with phone, email, and social communication platforms

    • Bilingual (English/Spanish) is a plus

    FORMAL EDUCATION:

    • High School Diploma or GED required

    • Associate’s Degree or higher preferred

    WORKING CONDITIONS:

    • Hybrid role with on-site presence in Dallas, TX as needed

    • Standard office setting; occasional lifting (up to 10 lbs.)

    • Regular business hours with flexibility based on project needs

     

    Salary Range: $44,000.00 - $52,270.00

     

    Why Join LALA U.S.?

     

    We’re a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.