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Office Assistant

City of Dubuque

1 Positions

ID: 83248

Posted On 10/15/2025

Job Overview

Position Summary

**General Summary:** The Office Assistant is responsible for assisting citizens who come to or call the Dubuque Law Enforcement Center. The ideal candidate is someone who desires to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork. Strong customer service skills are essential.

**DISTINGUISHING FEATURES OF THE CLASS:** The work in this class requires strong communication and customer service skills. The ability to work both independently and as a team is essential. Also required are the abilities to remain calm and patient with citizens who are often upset, distraught, and/or experiencing brain health issues.

Job Duties

Job Duties:

+ Receive incoming calls, both internal and external, and handle them appropriately and with professionalism.

+ Greet and assist citizens who call or come to the DLEC with various inquiries.

+ Assist citizens with scheduling ride-alongs.

+ Assist citizens with parking ticket resolution.

+ Assist other administrative personnel with tasks as requested.

+ Receive lost/found property from citizens.

+ Conduct warrant/sobriety checks for persons seeking shelter.

+ Assist citizens with retrieving impounded vehicles.

+ Notify officers of continued or cancelled court proceedings.

+ Facilitate DLEC tours by coordinating with the Dubuque Police Auxiliary.

+ Transfer callers or direct citizens to the applicable party within the DLEC.

+ Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

+ **Administrative/Clerical -** Knowledge of modern administrative, office and clerical procedures, systems, and equipment such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

+ **Customer and Personal Service -** Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

+ **Active Listening** - Listening to others, not interrupting, and asking good questions.

+ **Deductive and Inductive Reasoning -** Coming up with general rules and answers from lots of detailed information and using them to solve problems.

+ **Computers and Electronics** -Knowledge of electronic equipment, computer hardware and software, including applications and programming.

Qualifications

MINIMUM QUALIFICATIONS:

+ High school diploma or equivalent; and

+ Experience or on-the-job training related to the duties of the position; or any combination of education and experience equivalent to the position qualifications.

+ Possession of or ability to obtain National Crime Information Center (NCIC) Certification within one month of hire.

PREFERRED QUALIFICATIONS:

+ College level work in accounting or business fields which includes courses in bookkeeping, accounting and/or payroll.

+ Experience working with a diverse workforce and population.

+ Customer service experience.

Supplemental Information

SCHEDULE:

+ 40-hour work week.

+ 8:00 a.m. – 4:00 p.m., Monday through Friday; or add a half hour to each day (Monday through Thursday) and leave at 2:00 p.m. on Friday.

**FLSA (OVERTIME) STATUS:** Non-exempt

**SUPERVISORY STATUS:** None

**RESIDENCY REQUIREMENT:** Employee shall establish their principal place of residence within fifty (50) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.

Primary Contact

214881

City of Dubuque Human Resources Department

Human Resources Department, Human Resources Department

563-589-4125

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$20.85 - $27.25 Hourly

Benefits

Health Insurance

Dental Insurance

Life Insurance

Retirement Plan

Paid Vacation

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

931

Job REQ #

\# Positions

1

Start Date

20251015

End Date

20251029

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City of Dubuque

About the Company

Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.

The City of Dubuque values its employees and offers competitive salaries and benefits such as:

+ Health and Dental Insurance

+ 12 weeks of Paid Parental Leave

+ Paid Time Off and 11 Paid Holidays

+ Flexible Spending Accounts

+ Retirement Savings (IPERS)

+ Deferred Compensation Plan

+ Life and AD&D Insurance Coverage

+ Short-Term Disability

+ Employee Assistance Program

+ Tuition Reimbursement Program

+ Longevity Pay Starting After 6 Years of Service

+ Flexible Work Arrangements

+ Paid Time Volunteering

With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .