• Medical Assistant Associate/Assistant

    University of Michigan (Ann Arbor, MI)


    Medical Assistant Associate/Assistant

    Job Summary

    Works with specialty care teams to manage patient flow in a fast-paced outpatient clinic setting Essential skills include patient intake, managing clinic flow, and general support to our providers.

    Responsibilities*

    + Escort patients within the clinic and/or virtually room video visit patients.

    + Provide clinic assistance by taking vital signs and assisting patients.

    + Data entry into MiChart or other systems utilized within Michigan Medicine

    + Download data card for provider review.

    + Patient follow up and prescription management.

    + Work with insurance companies to obtain prior authorizations for medications.

    + Maintain stock levels in exam rooms.

    + When necessary, order medical supplies utilized within the clinic.

    + Clean intake area and exam rooms.

    + Proactively serve as a liaison between patients and Michigan medicine personnel to ensure adequate response and patient satisfaction.

    + Communicate/collaborate with internal and external customers to ensure an integrated approach to services.

    + Identify and track reoccurring operational problems, enact change and provide resolutions.

    + Able to resolve most questions and problems using critical thinking and conflict resolution skills.

    + Required to have knowledge and adhere to University and Departmental policies and procedures.

    + Maintain security of all databases and ensure confidentiality of employee and patient information.

    + Performance special projects as requested.

    + Attend necessary meetings.

    + Train new hires if necessary.

     

    Supervision Received

     

    General supervision is received by the Health Center Manager or other designated official.

    Required Qualifications*

    + Excellent customer service skills.

    + Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

    + Demonstrate dependability, imitative, ability to prioritize, and ability to accept direction.

    + Commitment to process improvement.

    + Strong interpersonal and communication skills.

    + Excellent attendance record.

    + Basic computer literacy with typing accuracy and speed.

    + Excellent listening skills.

    Medical Assistant Associate

    + 1-3 years of relevant experience

    Medical Assistant

    + 0-1 years of relevant experience

    Physical Requirements

    This position requires extensive standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

     

    Work Schedule

     

    Monday - Friday, Daytime

     

    Work Locations

     

    Med Inn Sleep Clinic with coverage provided at Dominos Farms clinic if needed.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Underfill Statement

     

    This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    269883

     

    Working Title

     

    Medical Assistant Associate/Assistant

     

    Job Title

     

    Medical Assistant Associate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM Med Inn Sleep Clinic

     

    Posting Begin/End Date

     

    10/16/2025 - 10/23/2025

     

    Salary

     

    $43,264.00 - $62,795.20

     

    Career Interest

     

    Patient Care Services