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Network Engineer II: Complementary Solutions

General information

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JobID

16282

Position Level

Individual Contributor

Team

Technology Solutions & Svcs

Working Time

Full-Time

Position Type

Regular

Travel Requirements

10%

Workplace Type

Hybrid

Preferred Location

Springfield, MO

Additional Locations

Allen, TX, Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Our jConnect team is excited to offer an opportunity for a Network Engineer II. The ideal candidate will bring strong network support experience, a sharp instinct for diagnosing complex technical issues, and a commitment to delivering high-quality solutions in a fast-paced environment. This role includes frequent interaction with both internal teams and external customers. The position serves as a technical escalation point for the support team, handling complex and high-impact issues. As a technical escalation point for the support team, the Network Engineer II will take ownership of challenging cases and lead advanced troubleshooting efforts.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Cedar Falls, IA; Louisville, KY; or Charlotte, NC.

This position will work the hours of 8:00amCST – 5:00pmCST.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

+ Deliver network support and customer-focused solutions in a fast-paced, dynamic environment.

+ Provide expert-level support and guidance to external customers, ensuring a high standard of service and satisfaction.

+ Take ownership of challenging support cases from initiation through resolution, maintaining accountability and clear communication throughout.

+ Correspond with customer and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner.

+ May perform other job duties as assigned.

What you’ll need to have:

+ Minimum of 3 years’ experience in network engineering.

+ Strong knowledge of BGP (Border Gateway Protocol).

+ Strong Knowledge of VPN.

+ Current CCNA certification.

+ Strong communication skills: written and verbal.

What would be nice for you to have:

+ CCNP certificate.

+ Experience in virtual cloud environment.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.”It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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