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Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, October 23, 2025

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Locations: Plainfield, Bloomington, Terre Haute, and Noblesville, Indiana

Position Summary

The Senior Demand Side Management Program Inspector (DSM Program Inspector) is an Outreach Representative position that will serve as the main point of contact for contractors promoting Duke Energy’s Residential Smart $aver Home Improvement Rebate, Find it Duke, and other energy efficiency, or demand response programs. As a Sr DSM Program Inspector, you will develop relationships with the contractors/trade allies, introduce those trade allies to Duke Energy Residential Products and Services, and nurture the long-term relationship for further cross-sell rebate opportunities as new products and services are introduced to Duke Energy residential customers.

Responsibilities for this position include but are not limited to the following:

+ Effectively support the residential energy efficiency programs by performing outreach, recruitment, and training of program trade allies/vendors and their personnel

+ Oversight of assigned program trade allies and their employees

+ Relationship building with the residential Trade Ally contractor network including attending trade shows and networking events

+ Relationship management, including project support, rebate submission and system support

+ Regional strategy planning

+ Energy efficiency (EE)/Demand Side Management (DSM) program training

+ Retention of residential trade ally contractors

+ Provide EE/DSM program technical support for external/internal customers, including preparing and delivering presentations

+ Oversee, manage and perform specialized inspections of completed program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.

+ Manage field activities of Program Inspectors, residential and non-residential program contractor/ vendors performance through continuous monitoring of quality, responsiveness and DSM program compliance.

+ Act as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors/vendors to ensure QC and problem resolution.

+ Responsible for implementing and coordinating strategic plan for training to enhance and increase skill-set of Program Inspectors and contractor/vendor to meet mandated requirements.

+ Manage contractor/vendor DSM program compliance inspections; invoicing, Fastrack and contractor/vendor feedback surveys to ensure all DSM programs are within PSC compliance.

+ Strategically identify and develop business relationships with contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.

+ Research, recruit, select and train residential and non-residential program contractor/vendors for program participation.

+ Oversee, manage and execute meetings and quarterly evaluations for all contractors/vendors to monitor performance, identify issues and adjust to changing conditions.

+ Develop training seminars for internal and external personnel associated with Demand Side Management & Energy Efficiency goal attainment, DSM Participation and Program Standards, and DSM contractors/vendors participation requirements.

+ Manage contractual obligations for contractors/vendors DSM programs. Work with Supervisor to develop action plans to achieve defined DSM goals and strategies.

+ Collaborate with Product, Services and Program Manager(s) as well as other associated stakeholders for the implementation, QC of DSM Program filings which meet company goals and PSC mandates.

+ Work with Supervisor to mentor team members to increase management capabilities, contractors/vendors performance, and build consistencies across assigned jurisdictions.

+ Manage contractor/vendor relationships including: Performance; QC; tracking and reporting of DSM program contractor/vendor participation.

+ Oversee, manage and execute compliance with company safety protocol and all other administrative responsibilities, aligning business unit policies and procedures for the team.

+ Collaborate with Products, Services and Program Manager(s) and other associated stakeholders as a technical resource for DSM Program application and evaluation for effectiveness.

+ Proactively look for opportunities in team performance with inspection requirements, administrative tasks, finance and operations and work with Supervisor to develop improvement strategies.

+ Manage all business unit inventories: PPE; field tools; DSM program contractor/vendor lists (licenses, insurance, background checks and Duke Energy supplied Inventory); DSM Program Inspector certification/license renewals.

+ Responsible for developing communications to customers, employees and contractor/vendor organizations to inform and educate regarding DSM & EE plans, activities, and initiatives. Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals.

Required/Basic Qualifications:

+ High school diploma

+ In addition to high school diploma, five (5) years minimum of related work experience

Desired Qualifications

+ 3+ years' experience working within HVAC, Electrical, Plumbing, Solar or Insulation markets.

+ Sales and/or customer/vendor facing experience.

+ Territory management experience

+ Knowledge of manufacture and/or utility rebate processes.

+ Proficiency in Microsoft Office software tools and demonstrated ability to learn new systems.

+ Knowledge of Duke Energy's business objectives, strategies, DSM programs, products and services.

+ Demonstrated experience in making decisions, exercising good judgment, and setting priorities

+ Experience with electrical and HVAC mechanical operations, building and construction principals and building code.

+ Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

+ Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates.

+ Comprehensive financial and business acumen

+ Business operation experience

+ Effective analytical, problem identification, diagnostic and resolution skills

+ General knowledge/understanding of utility regulatory environment

+ Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Working Conditions

+ Travel 15-25%

+ Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

+ Field mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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